Citrus Heights, CA - Official Website

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Administrative Services Department

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1. Where can I get a typing certificate?: Typing certificates can be obtained from temporary employment agencies, schools, and career centers.

2. How can I get a job with the city?: For detailed information on employment with the City of Citrus Heights, visit the city's Human Resources portion of this website.

3. Where does the city advertise available positions?: Employment opportunities with the city are always posted on the city's website, on the job line at 916-727-4900, and on the CalOpps resource. In addition, the city tends to advertise in the Sacramento Bee and may utilize other sources to target applicants in various fields.

4. What type of benefits does the city provide employees?: Citrus Heights provides a competitive package of benefits for our employees.

5. May I keep my resume on file with the city?: The city does not retain resumes on file for potential applicants. Those interested in employment with the city are encouraged to regularly visit the city's website, call the job line, or visit CalOpps for up-to-date information on recruitments.

6. How long is the probationary period?: New employees are generally on "probation" for 12 months with the exception of sworn personnel that serve an 18-month probation. Based on extenuating circumstances, the probationary period may be extended. Executive managers and division managers are considered "at will" and do not serve a formal probationary period.

7. Are there any volunteer opportunities at the City of Citrus Heights?: Yes, there are volunteer opportunities at the Police Department regularly and at other departments from time to time. Our city's volunteer directory has a list of other community groups that routinely have volunteer opportunities available.

8. Does the city have job descriptions online?: Yes, job descriptions are available online; please access the job description and salary resource to learn more.

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Appointments to a Board or Commission

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1. How do I apply?: Applications are available from the City of Citrus Heights, located at 6360 Fountain Square Drive, or you can download the Application for Appointment (PDF). Applications must be returned to the City Clerk's Office at:
6360 Fountain Square Drive
Citrus Heights, CA 95621

Your application will be kept on file for 2 years for consideration should a mid-year vacancy occur. Applicants must be residents of the City of Citrus Heights.

2. What happens when you apply?: Applications are accepted year-round and vacancies are filled as they become available. When a vacancy occurs, the City Clerk prepares a public notice and announces the vacancy. About 3 to 4 weeks after the vacancy announcement, the completed applications are forwarded to the City Council for review and consideration. The City Council votes on all appointments during City Council meetings, which are open to the public.

3. How do I obtain additional information about the city's commissions or boards?: For more information, you can contact the City Clerk's Office at 916-725-2448 or via email. Sign up using Notify Me to receive vacancy notices by email.

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Auburn Boulevard Project

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1. What is the scope of the project?: Phase I, Segment II and III from Sylvan Corners to Rusch Park began in summer 2012 and was completed in summer 2014. The project consisted of undergrounding utilities and roadway improvements. Phase II of the Auburn Boulevard Complete Streets Project will address the area from Grand Oaks Boulevard to Whyte Avenue.

2. Why is the project occurring in phases?: The entire Auburn Boulevard Complete Streets Revitalization Project includes undergrounding of utilities and roadway improvements from Sylvan Corners to the northern city limits. This is a total of 1.75 miles and will cost over $40 million. The project has been separated into phases and is being constructed as funds become available.

3. When will the future phases start?: Design on Phase II (Grand Oaks Boulevard to Whyte Avenue) began in early 2015, however, construction on this phase is several years out as the project requires significant right-of-way acquisition, design and engineering. The City will also need to seek additional funding for construction.

4. How will you keep me informed?: The city has created a website for the project. The website will be updated weekly with information on the construction progress. In addition, you can sign up for project updates through Notify Me. Notifications will be sent via email on a regular basis to keep you informed.

5. How long will my business be impacted?: While each project constructed in the city is addressed on a case by case basis, it is the city's desire to minimize impacts to businesses during construction by working directly with the businesses as well as the contractor to address these concerns. At this time, there is no construction scheduled in the immediate future for Auburn Boulevard, therefore, there are no impacts to businesses.

6. How do I find out about organizing neighboring businesses and property owners around common issues, such as marketing, safety, etc.?: This project provides optimal timing for collaboration between businesses and property owners. To contact your neighboring businesses and property owners or organize a meeting, contact Devon Rodriguez, Development Specialist, at 916-727-4745 or via email.

7. What if I still have questions?: If you still have questions, send us an email; the project team will be reviewing these emails and responding to your concerns. You can also contact the General Services Department at 916-727-4770.

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Building & Safety Division

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1. Do all permits require plan review?: Not all permits require plan review. Most re-roof, electrical, plumbing, and mechanical permits are issued over-the-counter. Structural modifications, commercial tenant improvements and other more involved projects do require plan review. For additional clarification, view the plan submittal and review page.

2. How many sets of plans are needed?: We require 3 sets all new commercial and new residential projects. View the plan submittal and review page for more information.

3. When are the approvals of other departments or agencies needed?: At the time plans are submitted to the Building and Safety Division, the permit technician will inform the applicant if other department or agency approvals will be required. When in doubt, give us a call at 916-727-4760 between 8 a.m. and 5 p.m.

4. How long does the plan review take?: Plan review generally takes 10 business days for a 1st submittal and 5 business days for resubmittals.

5. When do I need a building permit?: Permits are necessary for any work that physically changes or adds to your property. Please view the building permit requirements and exemptions page for additional information.

6. How much does a building permit cost?: Permit costs are based on the valuation of the work. The minimum cost for permit is $67, which includes 1 inspection. The Building and Safety Division has fee schedules available for re-roofs, plumbing, electrical, and mechanical work.

7. How do I contact other agencies that may be involved in my project?: View the Agency Coordination List (PDF) for information on how to contact other agencies for approval.

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Business License

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1. Do contractors need a business license?: Yes. If you are doing work in Citrus Heights, you must obtain a general business license. If you do not have a valid contractor's license issued by the state, you must also obtain a special business license.

2. How do I get information about a business license?: Visit the Business Licenses page.

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Citrus Heights Community Center

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1. Is the date I want available?: Only community center volunteers and staff can check availability.
Please call 916-727-5400 or e-mail dcarpenter@citrusheights.net and msaario@citrusheights.net to check the date you are interested in. Leave a voicemail with details as to the type of event; size of attendance; if alcohol will be served; type of catering using; and whether a kitchen rental is needed.

2. How far in advance can I reserve a date?: The Citrus Heights Community Center will only take reservation(s) up to a year in advance.

3. How can I book a reservation?: Send an email to dcarpenter@citrusheights.net and msaario@citrusheights.net.
Make an appointment: The Administration Offices at the Community Center is not open on weekends for appointments. Normal business hours are Mon-Fri 8:00am-4:00pm. All booking appointments are scheduled on Tue, Wed, Thu starting at 8:00am with the last one of the day being at 3:30pm, they are schedule individually with staff.

4. How is pricing determined?: The rental pricing is based on an hourly calculated rate. Citrus Heights residents, Citrus Heights businesses and any 501(c)3 non-profits are subject to a reduced rate (proof required in order to obtain the discount). All other renters and/or businesses have a non-discounted rate.

5. Where can I find pricing?: Pricing can be found on the City of Citrus Heights website: www.citrusheights.net, under “Our Community/Community Resources/Community Center.”

6. Can I tour the venue?: Tours of the facility must be made with volunteers or event coordinators. Walk-ins are discouraged because the staff or the rooms may not be available to view.

7. What type of proof is required to determine discounted pricing?: Citrus Heights Resident: CDL; Invoice; or bill, issued in the renter’s name, with Citrus Heights address listed (i.e. utility bill or cell phone bill).
Citrus Heights Businesses: A copy of the Citrus Heights Business License is required for the event file.
Non-Profits: Non-profit 501(c)3 number.
Documentation is needed at time of booking.

8. Do I have to use a Preferred Caterer for catering?: No, renters are welcome to use any firm of their choosing for catering, however, catering fees apply if renting the kitchen. All caterers NOT on the preferred vendors list must provide the required insurance 30-days prior to the event.

9. What other preferred vendor lists do you have?: There are no other preferred vendor lists for the community center. Renters enjoy the freedom to choose their own decorators, party supply/rental establishments, event coordinators, and entertainment. Insurance is required for each vendor.

10. Are you allowed to serve alcohol at your event?: Renters are allowed to serve alcohol and to sell alcohol at their events. When alcohol is being served; security may be required depending on the event attendance and additional insurance requirements are required. Sales of alcohol at an event require a ABC (Alcohol Beverage Control) license.

11. Who can sign my ABC permit?: Both the Citrus Heights Community Center and Citrus Heights Police Department must sign off on the State of California ABC 221 Application prior to submitting to the State for consideration. Please contact the venue 916-727-5400 to make arrangement prior to coming in for a signature.

12. Can I hang items on the walls?: Renters may use blue painters tape only. There are no nails, hook or tacks of any-type allowed. Best rule of thumb, is “no permanent marks” allowed.

13. Are candles, sparklers, or open flame allowed in the facility?: No open flame allowed for decorating purposes. Sparklers are not allowed in California.

14. Does the Community Center have complementary Wifi?: Yes.

15. Will security be required for my event?: Yes, if serving alcohol and the number of attending your event is over 100.
Yes, security is required if the attendance is over 300.

16. Can I use an outside security firm?: No. ALL security required for events is coordinated through the Community Center with off duty officers of the Citrus Heights Police Department.

17. How many hours can I rent the facility?: Each rental space has a minimum amount of rental hours. The renter may choose to rent more hours depending on their individual needs (max rental hours is 16). All set-up and clean-up are to be included in the rental hours. All rental hours must be finalized 2-weeks in advance of the event date.

18. What do I need to access the Audio Visual Equipment (screen and projector)?: The screen and projector can be hooked up to the client’s laptop. Client must bring their own laptop computer.
If client has a PC Computer: the community center is a PC world. The hook-up is a VGA connection. The community center has the VGA cords
If client has a MAC Computer: the community center is a PC world, so the client will need to bring a MAC Adapter (aka Donegal) to make it VGA compatible to our system. The hook-up is a VGA connection. The community center has the VGA cords.

19. Are microphones available at the facility?: Yes, microphone capabilities are available in the all rooms of the facility (exception Kitchen, Senior Center). Several types of microphones are available.
Hall A/B/C: Cordless Microphone; Lapel Microphone; and Hard-Wired Microphones
Flex Rooms: Hard-Wired Microphones only

20. What are the cleaning requirements?: Cleaning requirements are outlined in the Guidelines, Policies and Procedures on the website.

21. I need to make a contract change or cancellation.: Contract change: The easiest way to update a contract is to the email the staff at the community center.
Cancellations: Cancellations must be submitted in writing.

22. How will I get into the building on the day of my event?: Community Center staff will be scheduled to be in the building at the time of your rental to let you in the venue. You are not allowed into the facility until your rental time begins. There are no exceptions.

23. What if staff does not show up to open the building on the day of the event?: If the contracted rental time has exceeded 15-minutes and no staff member has unlocked the building, clients may call the non-emergency number for CHPD at 916-727-5500 and ask the dispatch to notify the on-call person for General Services. Do not call CHPD if you show up early or rental time has not exceeded 15-minutes past your rental time or your deposit will be charged a fee of $250.00 for an emergency service call. No exceptions.

24. Is staff on-site throughout my event?: There is always a Community Center Staff member on-site throughout your event should you have any questions. This is at no additional cost, to the renter, for the event attendant, it is a service the Community Center provides to their clients.

25. Does the Community Center have a recycling plan in place?: Yes, both dry recycling materials as well as organic food waste is recycled at the community center.
a) Dry Recyclables: In each of the rental rooms the Community Center has provided BOTH garbage (black or beige) and recycling bins (blue). All renters are required to take out their own recycling and trash at the end of their event. Larger receptacles are marked and located in the parking lot. Community Center staff can assist with pointing them out.
b) Organic Food Material: In the Community Center kitchen there are specific recycling bins. All renters are required to separate their food waste at the end of their event in the kitchen. Large blue receptacles are located directly outside of the kitchen. Community Center staff can assist with pointing them out.

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City Clerk

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1. How do I obtain a public record?: Contact the City Clerk’s Office and give them as much information about what you’re looking for as possible. Visit the Public Records page for more information.

2. How do I access the Citrus Heights Municipal Code?: The municipal code is available at City Hall or online. Visit the Municipal Code page for more information.

3. How do I apply to be on a city board or commission?: Contact the City Clerk's Office at 916-725-2448 for information on how to apply for a vacant seat, or view the city's online application form (PDF).

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City Council

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1. How do I contact the City Council?: Contact information can be found on the City Council page.

2. When are the City Council meetings held, and where can I get a copy of the meeting agenda?: The Citrus Heights City Council meets on the 2nd and 4th Thursday of the month at 7 p.m. in the Citrus Heights Council Chambers. Visit our City Council Meetings page for more information.

3. Where can I obtain a voter registration form or absentee ballot?: Please visit the County of Sacramento's Voter Registration website.

4. How do I apply to be on a city board or commission?: Contact the City Clerk's Office at 916-727-4718 for information on how to apply for a vacant seat, or view a list of vacancies and access the application form (PDF).

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City Manager

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1. How is the City Manager selected?: The City Manager is appointed by a majority of the City Council, and serves at the pleasure of a majority of the City Council.

2. What role does the City Manager play in the community?

The manager is a highly accessible public official. The City Manager is available to meet to confer by phone with various civic groups and individuals to:

Provide an overview of the city’s ongoing operations
Address issues and concerns that groups and individuals have in the city

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Code Enforcement

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1. Can I remain anonymous when I file a complaint?: By ordinance, the city does not give out any information regarding the complaining party. All information submitted to Code Enforcement is held in high confidence. However, it is recommended that you leave your name and phone number so the code enforcement staff can call back if there are any questions.

2. How many vehicles can one person own?: There is no law that limits the number of vehicles one person can own. However, vehicles in public view must be licensed with current registration, in operable condition, and be parked on an approved parking surface.

3. How are codes enforced?: City codes are designed to maintain a healthy and safe environment and preserve the quality of life standards for residents and businesses. There are many types of codes: City Codes, Fire Codes, Uniform Building Codes, Uniform Housing Codes, Zoning Ordinances, Vehicle Codes and Penal Codes. Code Enforcement is a responsibility shared by staff of several departments in the City of Citrus Heights. The city relies on residents to help identify possible code violations. Code Enforcement officers respond to complaints according to the impact of the violation on the community.
Situations that pose a serious risk to health and safety are given top priority; others are pursued in the order in which they are received. For all types of code complaints, the first step is personal contact by a Code Enforcement Officer to ascertain if a code violation exists, and to request remediation. If the individual responsible for the situation is not available, or is unwilling to correct the code violation in a timely manner, a notice of violation or a citation may be issued. The individual has ignored previous notices / citations. In many cases the individual responsible for the code violation is given the opportunity to voluntarily correct the situation and comply with current codes without a penalty. If the correction is not made in reasonable time the individual may be subject to fines and other penalties.

4. I have relatives visiting. Can they stay in their RV in front of our house?: City code does not allow occupancy of RVs except in approved mobile home / RV parks. It is a serious violation to have a power cord run from the house to any camper, motor home or trailer.

5. Can commercial trucks and/or trailers park in a residential neighborhood?: Motor vehicles used for commercial or industrial purposes and rated more than 1 ton capacity cannot park in residential areas as per Citrus Heights Zoning Code section 301-42.1.

6. I have mold in my home, what do I do?: We suggest calling an environmental hygienist to assist you with this problem. There are listings for environmental hygienists in the yellow pages of the phone book. The Code Enforcement Division can help out if there is a current active source causing the mold, for example a broken leaking pipe, leaking roof etc.

7. How do I make a complaint about a city code violation?: Reports can me made to the Code Enforcement Division in many ways. Reports may be left on the 24-hour recorder at 916-725-2845 or filed on the website by using the Online Service Request. Complaints may also be filed in person or mailed to City Hall. When filing a complaint, be prepared to leave the complete address and details of the violation.

8. I want to add to my existing driveway (or add a second driveway) by removing a side lawn. Do I need to notify anyone?: There are codes restricting both the amount of driveway width allowed per residence (35 feet maximum for single family and duplex residential) and how a driveway ties in or encroaches onto the public right-of-way (the sidewalk). The General Services Department should be contacted at 916-727-4770 for an encroachment permit if the existing sidewalk will be part of the driveway. If a second driveway is being considered, the Planning Division should be contacted at 916-727-4740.

9. What is an approved parking surface?: Acceptable parking surfaces include cement, asphalt, decomposed granite, inlaid brick or stone, or parking strips composed of the above mentioned materials. All parking surfaces must also meet the standards set forth in section 50-146.(9)a.,b., of the Citrus Heights Municipal Code and be maintained free of weeds and debris.

10. My neighbor has a boat and trailer parked in the driveway. Is this allowed?: As long as the vehicles have current registration, are in operable condition (no flat tires, broken windows, etc) and parked on an approved parking surface, there is no code preventing the parking of these vehicles in the driveway.

11. What happens when I report my neighbor for a city code violation?

We are aware that violations frequently occur due to a lack of knowledge of the codes. Therefore, our first step (for all non-emergency calls) is to send a Courtesy Letter. The Courtesy Letter is sent to the current resident advising them that a complaint has been received with a list of the alleged violations, and informing them that we will be inspecting the property on, or after 10 days from the date of the letter. These courtesy advisements allow the resident to call us with any questions or concerns and then to make any corrections necessary before an officer inspects the property. Most of the time, the Courtesy Letter resolves the issue.

In cases where compliance is not gained, an official Notice to Abate letter is sent via certified mail to the property owner, warning of monetary penalties in the form of both fees and administrative citations. These fees and fines are issued if the violations are not corrected by the official re-inspection date specified on the notice.

If you have filed a complaint and do not see any changes, please keep in mind that this process allows the residents of Citrus Heights between 10 and 20 days to bring their property into compliance before monetary penalties are issued.

You are always welcomed to contact the Code Enforcement Unit at (916) 725-2845 to check the status of any service request.

12. Where can I get FAQ about the Rental Housing Inspection Program?

Here is the link to the Rental Housing Inspection Program.

http://www.citrusheights.net/978/Rental-Housing-Inspection-Program

For additional questions you may call: (916) 727-5520 or email RHIP@citrusheigths.net

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Creek Week

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1. Why do we need Creek Week?

Among several reasons:

Trash and storm debris clog channels which creates local flooding problems
Chemical fertilizers, pesticides, motor oil & paints pollute the water, killing plants & wildlife, and contaminates drinking water sources
Sewer backups and overflows are harmful to local waterways
Stream bank erosion means loss of valuable trees and wildlife habitat

2. How long has Citrus Heights participated?: The city of Citrus Heights has been a proud partner with the Sacramento Area Creeks Council since 2003. For more information visit http://saccreeks.org/ or www.creekweek.net

3. How can I help at home?

Never use a storm drain as a dump for any kind of waste
Non-compostable green waste should be disposed of in the regular garbage cart
Minimize use of chemical fertilizers and pesticides to avoid poisoning waterways and wildlife.
Use biological alternatives to harsh fertilizers or pesticides.
Dispose of chemicals, oil, paint or other toxic material at County Hazardous Materials Division
Protect native stream side vegetation to help prevent bank erosion

4. What are the benefits?

Clean streams and attractive green spaces add scenic value to property and homes
Creeks and green belts buffer traffic noise in neighborhoods
Stream corridors provide healthy habitats for wildlife
Clear channels carry storm water safely to the rivers
Flowing water, trees and green ways help moderate Sacramento valley temperatures
Creek trails provide play areas for children and walking, jogging and bicycling routes away from traffic

5. Why do you need volunteers? How do I sign up?

Citrus Heights has over 26 miles of creeks impacted by storm runoff, tree debris and windblown litter
Annual rains promote vigorous brush growth that can become overgrown
Maintaining healthy water ways improves local communities
Community presence deters illegal dumping, loitering and littering
Many families look for community service opportunities
Many schools encourage student service hour requirements

Volunteers can register by calling Sunrise Parks and Recreation District at 916-725-1015 or online at www.creekweek.net

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Economic Development & Redevelopment Division

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1. Where can I find Citrus Heights demographic information?: See the Demographics and Market Data webpage.

2. What is the Sunrise MarketPlace and how do I contact them?: The Sunrise MarketPlace is a business improvement district composed of 70 property owners and more than 500 businesses located in a 10-block area around Sunrise Boulevard and Greenback Lane. Information for the Sunrise MarketPlace can be obtained by calling 916-536-9267.

3. Where can I find information about jobs in the community?: Visit the Citrus Heights Sacramento Works One Stop Career Center webpage.

4. What do I need to do to start a business in Citrus Heights?: Check out the Starting a Business webpage for more information and resources.

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Electric Greenway Trail Project

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1. What is the Citrus Heights Electric Greenway Trail Project?

The Citrus Heights Electric Greenway Trail Project is a 2.9 mile proposed multi-use trail that largely follows an existing Sacramento Municipal Utility District (SMUD) electric transmission corridor. The trail will span between the Arcade Creek Park Preserve to the west and Wachtel Way to the east.

This project will provide connections to several community parks, schools, shopping centers, and neighborhoods along the corridor. This effort is part of the city’s overall goal to increase walkability, safety and provide improvements for pedestrians and bicyclists throughout a system of creekside trails, passive open space, and parks.

This project is a partnership between the City of Citrus Heights, Sunrise Recreation and Park District (SRPD), Orangevale Recreation and Park District (OVPD), San Juan Unified School District (SJUSD), Sacramento County, and SMUD.

2. What is the history of the Electric Greenway Trail Project and how did it come about?

As early as the 1970s, Sacramento County identified the Sacramento Municipal Utility District (SMUD) corridor as a location for a pedestrian, bicycle, and equestrian trail. As property was subdivided along the SMUD corridor, pedestrian, bike, and equestrian easements were dedicated benefitting Sacramento County to allow for future trail installation. The City of Citrus Heights’ General Plan and Zoning Map identify this corridor as Open Space.

In 2014, the city approved the Creek Corridor Trail Project, a feasibility project that evaluated the potential for multi-use trails along the SMUD corridor and creek corridors. City Council directed staff to proceed with funding, design, environmental review and construction for the Priority 1 Trail Segments (including the Electric Greenway).

In 2015, the city adopted a Bikeway Master Plan and General Plan Update which included the Electric Greenway as a priority project. The area known as the Electric Greenway is identified in the Sacramento County Bikeway Master Plan providing connectivity to the east of Wachtel Way and thru Citrus Heights.

In 2016, the City adopted a Pedestrian Master Plan which identified the Electric Greenway as a priority project for the City.

In 2017, the City applied for and received grant funding from the state Active Transportation Program to build the Electric Greenway.

3. What is the project timeline and next steps?

The project is currently in the preliminary analysis and environmental documentation phase. The city has hired a consultant team, led by GHD, to assist in this phase of the project. Tasks related to this phase of the project include the preliminary analysis, environmental impact review, as well as the draft and final environmental documentation.

Additional community engagement is also part of this phase of the project. Within the coming months, the city plans to host a virtual community workshop and another community open house.

Once the preliminary analysis and environmental documentation is complete, the project will move into the detailed design phase. Trail construction is anticipated to begin in spring 2021.

4. Why not use this money to fix city roads?: The Electric Greenway Trail Project is primarily funded through an Active Transportation Program (ATP) grant. Money received through this grant program can only be spent on projects that increase the number of people biking and walking, increase safety for non-motorized users and enhance public health. ATP funds cannot be used to repair or resurface vehicular roadways.

5. What % of the overall funding is coming from the City's general fund?: The Electric Greenway Trail Project will receive no direct General Funds. The project is funded primarily through grant funds, with an approximate 10-12% match coming from local transportation funds.

6. What about the oak trees? Are you protecting them or taking them out? What if there are some trees we would like to remove?

One goal of the Electric Greenway Trail Project is to avoid removing or impacting trees as much as possible. In cases where trees are removed for the project, the project will be responsible to mitigate the loss of protected trees.

Separate from the Electric Greenway Trail Project, the city will be working with SMUD to evaluate trees along the SMUD corridor which are unhealthy or impacted by utilities that should be removed to eliminate hazards or further utility conflicts.

7. What security measures will be installed?: Various security measures are currently being evaluated through the alternative development and evaluation process. Some of those security measures include lighting, open sight distances, fencing, landscaping (or purposeful lack thereof), and more. If you feel there are particular areas along this alignment that should have security measures installed, please email electricgreenway@citrusheights.net .

8. Will the trail be able to handle emergency vehicles but be blocked by bollards to keep cars out?: The trail will be designed to handle maintenance and emergency vehicles on the 10 foot wide paved section. The street entrances to the trail will have locked and removable bollards.

9. Will this be patrolled by police?

The Citrus Heights Police Department currently has a supplemental services contract with Sunrise Recreation and Park District. The contract enables Citrus Heights Police Department officers to work in all of the parks within the city limits. Once the trail is complete, officers will also patrol the trail in cars and on bicycles. These patrols will be in addition to the normal patrol checks and park checks that occur on a regular basis. Orangevale Recreation and Park District has a service contract with the Fulton-El Camino Recreation and Park District’s Police Division which provides park and trail patrols.

Police will continue to provide exceptional police services to all areas along the trail alignment. If you see something, say something. Although not expected, if there is crime that occurs along the trail, the two police departments will utilize the data to effectively and efficiently deploy resources to locations that need it the most.

10. Will lighting be installed along the trail? Will lighting within the parks be improved? Will it turn off at a certain time? Will trail lighting spill into my backyard and house?

Lighting is an option, however exact locations of where the lights will be installed and the type of lighting has yet to be determined. As we anticipate some property owners will want lighting and others may not, we are currently seeking input on specific locations and areas where residents and property owners would like lighting to be installed. To provide your feedback on where lighting should be installed, please email electricgreenway@citrusheights.net.

Lower profile solar powered LED lighting fixtures are being considered along several sections of the Electric Greenway Trail alignment. Park areas currently served by SMUD lighting are being evaluated for possible additional fixtures. Best lighting practices along trails are being considered in the trail lighting design standards.

11. It seems like this trail will encourage homeless to use the trail. How will the city address this issue?

In general, the homeless population prefers to be in areas that are hidden from public view. Currently, portions of the corridor for the Electric Greenway Trail Project are overgrown or otherwise not visible to the general public, which can result in homeless camps or other related activities. The construction of the Electric Greenway Trail Project will reduce overgrown vegetation and introduce legitimate trail users to the corridor which will discourage homeless activity along the corridor. In addition, by improving the trail the Citrus Heights Police Department, Sacramento Sheriff’s Department, and the Fulton-El Camino Recreation and Park District’s Police Division will have improved access to the corridor allowing regular patrols and improved ability to respond.

In 2013, Sunrise Recreation and Park District constructed the Arcade Creek Park Preserve including a 1/3 mile multi-use trail. The park was constructed on land that was formerly overgrown and heavily used by the homeless population. As part of the construction of the project, the overgrown areas were cleaned up and legitimate trail and park users introduced to the park. As a result, the homeless population moved away from the park and the park continues to be heavily used by families, trail users and children.

12. Is this trail being installed no matter what?

The Electric Greenway is a high priority project for the City of Citrus Heights, Sunrise Recreation and Park District, and Orangevale Recreation and Park District. The project is identified in the city’s long term planning documents as a priority project in the General Plan, Bikeway Master Plan, and Pedestrian Master Plan.

Each of the project partners’ legislative bodies will be required to approve the ultimate trail alignment, environmental review, and funding prior to construction.

13. How will the trail cross Fair Oaks Boulevard? Will a signal be installed?: Yes, a pedestrian activated traffic signal is planned at the trail crossing of Fair Oaks Boulevard.

14. Why is a signal going to be installed at Fair Oaks Blvd? This will just increase traffic on that road and there is already too much traffic.: In order to provide a safe crossing, a pedestrian activated traffic signal across Fair Oaks Boulevard is recommended. The signal will be activated and stop vehicles on Fair Oaks Blvd only when needed, minimizing delays and impacts to the operations along the Fair Oaks Boulevard arterial.

15. Will the trail be open 24/7?: The trail will remain open till 10PM for those who are actively using the trail to travel to and from their homes. Actively using the trail is defined as walking, running, bicycling or other approved modes of transportation. Park hours will continue to remain from dawn to dusk.

16. What is an easement? How are you able to install the trail on private property?

An easement is a property interest that allows use of a portion of a property by someone other than the property owner. The majority of the Electric Greenway Trail Project’s alignment is located within existing public park lands and public right-of-way. However, portions of the trail are located within existing pedestrian and bikeway easements on private property.

The presence and location of easements can be found on the recorded subdivision maps and assessor’s parcel maps. Easements are also typically listed on title reports which are provided to property owners upon purchase of a property.

17. How will use of the existing easement affect my property taxes and my property value?: Properties are assessed based on many factors, including the presence of any easements. When an easement is located on private property, the land still belongs to the property owner but certain restrictions and requirements are applied to the easement area. These restrictions and requirements are taken into consideration when the property is assessed, whether the easement is in use or not. Because the Electric Greenway Trail Project is proposed within existing easements, there will be no change to assessed property values or taxes.

18. Who will be responsible for trail maintenance? How will it be maintained? Is the property owner required to maintain the easement now?

Who is going to maintain the area outside the trail width between property owner fence lines?

The various sections of the trail will be maintained by the public entities responsible for that portion of property. This includes the City of Citrus Heights, County of Sacramento, Sunrise Recreation and Park District and Orangevale Recreation and Park District. After the trail is built and during construction, individual private property owners would not be responsible for maintenance of the trail or areas within the existing easements.

19. The easement is 50' wide. Is the city going to move the fences to the 50'? If the trail is only 14' wide, will the city take the whole easement or just what is needed?: The project will take into consideration the existing alignments of fence placement along the easements. It is the intent of the city and the Park Districts to construct the width of the trail only as wide as necessary to safely and adequately accommodate users, and to be consistent with standard practices. The final location of fences will be determined based on existing topography, trail alignment alternatives, existing tree/vegetation locations, and sight distance requirements to name a few.

20. How does the use of easement affect my ability to keep small farm animals on my property? What about other uses that have minimum lot size requirements?: The minimum lot size for animal keeping is 10,000 square feet. This is based on gross square footage of the lot. The trail easement would not be deducted for the purposes of calculating minimum lot size for animal keeping or any other use that requires a minimum lot size.

21. Who is liable if someone is hurt while using the trail within the easement through my property?

California Government Code § 831.4 (2017) provides for broad and absolute immunity to public entities for liability for injuries caused by a physical defect of a trail used for hiking, riding or access to recreational or scenic areas. The immunity applies to the public entity and the grantor of the easement. For the Electric Greenway Trail, the grantor of the easement is the private property owner. Thereof the landowner is protected if the conditions of 831.4 are satisfied:

CA Govt Code § 831.4 (2017) - A public entity, public employee, or a grantor of a public easement to a public entity for any of the following purposes, is not liable for an injury caused by a condition of:

(a) Any unpaved road which provides access to fishing, hunting, camping, hiking, riding, including animal and all types of vehicular riding, water sports, recreational or scenic areas and which is not a (1) city street or highway or (2) county, state or federal highway or (3) public street or highway of a joint highway district, boulevard district, bridge and highway district or similar district formed for the improvement or building of public streets or highways.

(b) Any trail used for the above purposes.

(c) Any paved trail, walkway, path, or sidewalk on an easement of way which has been granted to a public entity, which easement provides access to any unimproved property, so long as such public entity shall reasonably attempt to provide adequate warnings of the existence of any condition of the paved trail, walkway, path, or sidewalk which constitutes a hazard to health or safety. Warnings required by this subdivision shall only be required where pathways are paved, and such requirement shall not be construed to be a standard of care for any unpaved pathways or roads.

22. Will I have to change my insurance on my property to cover this new use?: Per CA Government Code § 831.4 (2017), the Trail Immunity does provide broad form indemnification as it relates to recreational trails along public property and easements for public use. However, property owners may want to check with their insurance companies regarding this as everyone’s policy and carrier is different.

23. Who will be responsible to repair fencing if it is vandalized or damaged between my property and the easement?

In general, fence maintenance will be the responsibility of the property owners as they are located on private property and are there to serve the residential property and not the open space, park or trail. However, because the proposed trail will be spanning multiple jurisdictions, parks and easements, the project will continue to evaluate this concern and we will provide further information.

Vandalism and property damage along the trail will be enforced using existing Criminal and Civil statutes that are already in practice for all other areas of private property.

24. Will the grant pay for neighbor fencing and visual landscape barriers? What type/kind and how tall will it be? How will they be maintained? Will the project pay to replace existing fencing?: In general, if new or relocated fencing is required as part of the project, the project will pay for the associated construction. Fencing height, type, materials and locations have yet to be determined. Once the fencing needs and locations have been determined, the height, type and material options will be explored and shared with the public at that time.

25. I currently have access to the rear of my property through the easement. Will this change? Will I be able to continue to use the trail as an exit for my RV, deliveries, etc.?: Some property owners have made use of the hiking, equestrian and bikeway easement for vehicular access to their rear yards, however the easement was not dedicated for this purpose. This access is also located within a 200 foot wide SMUD transmission line easement. The city is consulting with SMUD to understand their allowances and/or restrictions on uses and access within the transmission line easement. At this time, the project has not determined if backyard vehicular access will be allowed to continue once the trail is constructed. The project will evaluate each segment of the proposed trail where existing rear entry use is apparent and will make recommendations keeping public safety in mind and these FAQs will be updated as additional information becomes available.

26. Why do you want to go on people's property when you can just use the street? Why can’t the bike path just go along existing streets and not impact properties?

The city has worked to improve walking and biking conditions throughout the city since incorporation. Recent outreach affiliated with the Creek Corridor Trail Project, Pedestrian Master Plan, and Bikeway Master Plan indicates that many people are interested in active transportation (walking, biking, etc.) but are concerned with the potential conflict with motor vehicles. The majority of respondents indicated they would be more willing to use active transportation if they were physically separated from vehicles. Further, residents responded they were more willing to walk if they had safe access to key destinations (such as parks, shopping/entertainment, and schools).

The Electric Greenway Trail Project provides an off-street route for residents to access key destinations throughout the city including the Sunrise MarketPlace, numerous parks, schools and other desirable locations

27. This project will create an "alley" behind our house that is much longer than a City block. Is this legal? The length between access points creates a safety issue.

The police department is not aware of any safety issues that would be present along the trail that will connect between Villa Oak Drive and the Olivine Open Space. Although the distance between access points may be greater in this area than in other areas, it is not an enclosed area which would still allow for someone to summon help or escape, if needed.

The existing corridor following the proposed trail alignment is located between rear yard fences for some of the trail route. This area is typically a minimum of 25’ wide but varies along the route. In a few places (for example between Villa Oak Drive and Wachtel Way), fences have been constructed encroaching into and blocking the easement creating a dead end along this corridor. This existing dead end limits the capabilities of emergency responders to access the easement from only one direction.

The existing unimproved condition of the corridor (presence of overgrown vegetation, lack of legitimate trail users along this corridor, and the dead end) creates a potential opportunity for criminal activity to occur due to the limited visibility of this area.

As part of the Electric Greenway Trail Project, the existing corridor will be improved by:

Eliminating the existing dead ends along the corridor thereby improving access for emergency personnel for regular patrols and emergency access.
Introducing legitimate trail users to the corridor. Legitimate trail users aid emergency personnel by providing additional eyes on the corridor to more promptly report inappropriate activity or emergencies.
Remove overgrown vegetation and potential hiding places from the corridor. In addition, the trail alignment will be evaluated by law enforcement to ensure the principles of Crime Prevention through Environmental Design (CPTED) are adhered to.
Allow for the introduction of lighting, security cameras, and other enhancements that will provide added measures of security. These features will be considered throughout the design of the project.

28. I heard there was a lawsuit from the 1980s related to easements that are included as part of this project. What was that about?

In August of 1983, a lawsuit was settled between the County of Sacramento and various property owners along a portion of the Electric Greenway Trail Project alignment. The lawsuit pertained to property rights through three separate subdivisions answering the question of whether or not the County owns a hiking, equestrian and bikeway easement over various properties. Ultimately, the judgment of the court was that the there is an easement over two of the three subdivisions including Sunrise Farms No. 2, and Farmette Hills. There is no easement over the properties developed as part of Sunrise Farms.

Please see exhibit A showing the location of the three subdivisions here.

Copies of recorded subdivision maps exhibit B can be found here.

Copies of recorded subdivision maps (with easement locations highlighted) exhibit C can be found here.

A copy of the court judgement exhibit D summarizing the lawsuit findings can be found here.

29. How does easement law pertain to our properties? What liability do property owners have through the easement?: Per California law code (Government Code 831.4, and Civil Code 846), private property owners are removed from liability to entrants on the land for recreational purposes (with a few exceptions). (Also, see responses to #18 and #28 above.)

30. Who is responsible to install and maintain fencing along the easement? What liability do property owners’ have regarding the fencing?: If a privately owned fence needs to be relocated as a part of this project, the project will pay for the removal and relocation/replacement of the fence. If a privately owned fence needs replacement, but is not impacted by the project, it will continue to be the owner’s responsibility to replace the fence, at their own cost. The project will continue to evaluate this concern and we will update these FAQs as additional information becomes available. (Also, see question #24).

31. What will be the width of each of the facilities through the easement (equestrian, bicycle, pedestrian)? What material will be provided for equestrian use?: The proposed facility is a 10-foot wide shared use path that, per the approved grant, is proposed to be paved with asphalt. There will also be 2-foot wide shoulders on either side of the paved path that will consist of a pervious material like decomposed granite or similar. In the 25’ easement between Claypool and Olivine, the remaining 11-feet will be left with native materials. The trail does not provide separate accommodations for equestrian specific use. Equestrians are able to utilize the paved trail, decomposed granite, or the native material.

32. How will the trail installation affect drainage on the adjacent properties?

In order to minimize disturbance outside of the limits of the trail corridor, the trail profile is proposing to maintain the existing ground elevations to the maximum extent possible while meeting ADA compliant design criteria. With this approach, the project will maintain existing drainage patterns and watershed boundaries to the maximum extent practical. The paving of the trail will increase the impervious surface; however, the project will provide positive drainage throughout the trail system and provide various drainage improvements as needed to ensure there is no increased runoff. Some examples of potential drainage solutions would be bioretention swales, ditches, water quality basins, and other drainage features that comply with Stormwater Low Impact Development and/or Best Management Practices.

In summary, stormwater will flow in similar patterns and directions as it does today. Engineered water quality features will be installed to offset the increased stormwater blocked by the trails new pavement areas for a net-neutral impact to the area’s stormwater patterns.

If you have stormwater damage or existing flooding issues, please contact the city to discuss options for your specific property.

33. Where will people park to access trails at Wachtel and Villa Oak?: For trails of this nature, users are typically residents living within walking or biking distance of the trail. Tempo Community Park and C-bar-C Park both provide surface parking for people driving to the parks to use the trail. The project will utilize the existing parking provided at the various park properties and on-street parking (where it is provided/allowed today). Off of Wachtel Way, near the Woodside Oaks/Olivine Open Space, there is a potential area for some parking on the west side of the roadway. This is currently being evaluated as part of the project but construction is dependent on available funding. On-street parking is available along many of the trail crossing points including Streng Avenue and Villa Oak Drive.

34. Who will be responsible for dog waste pickup?: Pet owners are responsible for cleaning up after their pets. To encourage this, the project will place waste stations/receptacles in key locations along the trail to encourage responsible pet ownership practices.

35. Where can we find a copy of the Creek Corridor Trail Feasibility Study document?: The Creek Corridor Trail Feasibility Study can be found on the city’s web site by searching the document name or at the following web address http://www.citrusheights.net/documentcenter/view/1670.

36. How does the Electric Greenway fit into the regional trail system? Why is the trail ending at Wachtel Way?

The proposed Electric Greenway Trail Project is part of a larger trail within the City of Citrus Heights. The City’s General Plan, Bikeway Master Plan, and Pedestrian Master Plan depict a trail along Arcade Creek from Wachtel Way to Van Maren Lane (near Sylvan Library).

Outside the City of Citrus Heights, Sacramento County’s Bikeway Master Plan anticipates additional trail construction east of Citrus Heights towards the American River trail. The Sacramento County Bikeway Master Plan is available here: http://www.sacdot.com/Documents/A%20to%20Z%20Folder/Bikeways/SCBMP_North_Wallmap_Rev4.pdf (Note: this is a very large file and may take several minutes to download depending on connection speeds.)

In addition, the City of Roseville's Dry Creek Greenway project terminates near the northeast corner of the City of CItrus Heights near Old Auburn Road and South Cirby Way (See Map). The Dry Creek Greenway connects to the west through downtown Roseville, under Interstate 80 and ending at Cook Riolo Road and further west in Placer County.

Further, a 60- mile regional vision was established connecting south Placer County and North Sacramento County to other regional trails via the Dry Creek Greenway. This regional effort proposes connecting this area to the American River Parkway in Folsom as well as the Ueda parkway in Sacramento County. The Electric Greenway Trail Project plays an important role in the connecting the City of Citrus Heights to the broader regional trail vision.

37. Have additional questions?

Please contact the Citrus Heights General Services Department at (916) 727-4770 or email the project at electricgreenway@citrusheights.net.

An interactive map is available on the project webpage.

Document last updated May 8, 2019

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Finance

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1. Where is the current Comprehensive Annual Financial Report?: The CAFR is located here.

2. Where is the current adopted budget & Capital Improvement Program documents?: The Budget and CIP is located here.

3. Where is the IRS W-9 Request for Taxpayer Identification Number form ?: You can access it here, or by going to the IRS website.

4. What is the utility users tax?: The rate is 2.5% on all utilities.

5. Where can I find information about Business Licenses?: Business License information can be found on the planning departments webpage here.

6. Where can I find housing stock information?: State law requires the city to maintain certain health and safety standards in housing property. Fees collected are used to fund the program that responds to the violation of these standards. See the Housing Stock Fee page for more information.

7. Where can I find information about State Controller's Government Compensation in California?: For information regarding the State Controller's Government Compensation in California, click here.

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Fingerprinting and Livescans

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1. Do I need to do a live scan again if I have already done it once or more before?: Yes. The DOJ does not share your information with other agencies. It is against the law for different agencies to share confidential fingerprint results with each other. An applicant's Live Scan form acts as a release for a criminal history response to be sent to the specified requesting agency. This means that you must submit a new application each time a criminal history is requested of you; therefore you must go through the Live Scan process again. Previous Live Scan information CANNOT be utilized.

2. Why do I have to be fingerprinted again if I've already been fingerprinted in the past?

1) Per DOJ policy, sharing of criminal history is not permitted.
2) For identification purposes.
3) Each job/license/permit application can require a different level of service, i.e. some require DOJ, some require both DOJ and FBI, in addition to other checks.

Criminal Offender Record Information (CORI), including responses that no criminal record exists, are confidential. Sections 11142 and 11143 of the Penal Code provide for criminal penalties for the release of this information to unauthorized individuals.

Article I, Section 1 of the California Constitution grants California citizens an absolute right to privacy. Individuals or agencies violating these privacy rights place themselves at both criminal and civil liability. The California right of privacy was created to curb, among other things, the over broad collection and retention of personal information by government agencies, the improper use of information properly obtained for a proper purpose, and the lack of a reasonable check on the accuracy of existing records. (White v. Davis (1975) 13 Cal.3d 75, 775.)

CORI shall be accessible only to the records custodian and/or hiring authority charged with determining the suitability for employment or licensing of an applicant. The information received shall be used by the requesting agency solely for the purpose for which it was requested and shall not be reproduced for secondary dissemination to any other employing or licensing agency.

The retention and sharing of information between employing and licensing agencies are strictly prohibited. The retention and sharing of information infringe upon the right of privacy and fails to meet the compelling state interest defined in Loder v. Municipal Court (1976) 17 Cal.3d 859. In addition, maintenance of redundant information separate from the information maintained by the California Department of Justice (DOJ) avoids the updates and makes it for DOJ to control dissemination of CORI as outlined in section 11105 of the Penal Code.

3. Once I have my fingerprints taken will they always be on file with the government?: No. Once your fingerprint record has been processed and your suitability for certification, licensing, employment and/or volunteerism has been reported to your Referring Agency, your fingerprint record is deleted. The only civilian fingerprint records kept are those belonging to convicted felons.

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General Services

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1. What is a service request?

Service requests can be made to report problems to the City for road conditions, street light outage, stray shopping carts and more! See more types here.

Submit a Concern here.

2. How often are city streets swept?: Every public street within the city is swept once per month. Arterial streets are swept twice per month. During heavy leaf-drop season (November through January), every street is swept twice. See the Leaf Season (Nov-Jan) or Regular Schedule (Feb-Oct) to see which week the street sweeper is in your area.

3. Why doesn't the city install a stop sign at a certain intersection?

Stop signs are installed after stop sign warrants are met for a particular intersection. Stop sign warrants are based on traffic volumes, visibility, and the accident rate. Many people believe stop signs are the answer to controlling speeding along streets. The CalTrans traffic manual states that stop signs are not to be used as a speed control device, but to identify who has the right-of-way at an intersection. Studies have shown that when unwarranted stop signs are installed along a road, motorists soon realize that the stop signs are unnecessary and begin to run the stop sign. This behavior could lead to an accident. Also, motorists tend to speed up after an unwarranted stop sign because they are frustrated by having to stop or slow for what they feel is an unnecessary stop sign. In many cases, measured speeds have been higher between stop signs than before the signs were installed.

Requests for traffic signs can be requested through the Submit a Concern or Service Request Forms. The Traffic Management Team will evaluate each request for need. Replies will be made by letter or email to the requestor.

4. How do I ask the city to review a traffic problem in my neighborhood?: The city has a Neighborhood Traffic Management Policy (PDF) that guides the evaluation of traffic problems and the development of strategies to improve traffic conditions in residential areas. Please call 916-727-4770, or use the city's service request form to report your concerns.

5. What can be done about speeding in my neighborhood?: Studies show that a high percentage of neighborhood speeding is caused by people who live within the area. The police department will respond to reports of specific problem individuals. In such cases, please call the police traffic hotline at 916-727-5525, or submit a service request form directly to the department. City staff members work closely with the police and fire departments to develop area-wide plans.

6. How do I report missed service for garbage, green waste, or mixed recycling containers?: Call the city's service line at 916-725-9060 before 1 p.m. in order to get same-day service. Otherwise, every effort will be made to service your container by the next work day. Those with Friday service may have to wait until Monday for a return service visit, as the city does not have weekend service.

7. In which neighborhood area do I live / work?: The city is divided into 11 neighborhood areas. Each area includes the people who live and work within the boundaries. Neighborhood leaders within these areas work together to improve the quality of life for their fellow community members. Please use the neighborhood map to see the area in which you work or live. Please see the REACH and individual neighborhood association pages for specific contact and meeting information.

8. Where can I get sandbags in storm season?

Citrus Heights provides sandbags for CITRUS HEIGHTS RESIDENTS ONLY. Proof of residency will be checked. If you do not live in Citrus Heights, you will need to contact your local agency (City of Roseville, Sacramento County, Placer County, etc.) for sandbag information.

The City is able to provide limited, unfilled sandbags to our residents through the General Services Department. Residents may come to City Hall at 6360 Fountain Square Drive during normal business hours (M-F, 8-5), provide proper identification showing Citrus Heights residency, and will be provided with a limited number of empty sandbags to be self-filled at the following the locations:

· C-Bar-C Park (8275 Oak Avenue); or
· City Hall located at 6360 Fountain Square Drive

Residents should bring their own shovels to the sand pile locations. See more information about being Storm Ready.

9. Where can I find out more about the West Nile Virus?: The Sacramento-Yolo Mosquito and Vector Control District's Fight the Bite website is extremely informative. Visit the site to find out about the status of the virus, what you can do to protect yourself, and other useful information.

10. WHERE can I report potholes?

Call Citrus Heights General Services Department at 916-727-4770 to report potholes
http://www.citrusheights.net/requesttracker.aspx
http://www.citrusheights.net/FormCenter/General-Services-5/Service-Request-Form-53
Sacramento County locations can report to 311
Download from Android or Apple/iPhone app store

11. WHAT information do you need when a pothole is reported?

Provide pothole size – small, medium, large or dimensions – 12x12, depth, etc.
Location (intersection or address)
Specifics – bike lane, center line, corner at stop sign, left turn pocket, etc.

12. POTHOLE FACTS – WHY do they happen?

Weight – heavy vehicles and frequent traffic deteriorate pavement
Water – water seeps into cracks, loosening asphalt
Weather – wet and cold weather weaken roads further

13. HOW are potholes repaired?

FIX IT FACTS –

Hot asphalt can’t be applied in cold, wet weather – hot asphalt requires temps to be 50 degrees or higher
Cold patch won’t compact as tightly as hot asphalt and may loosen again, especially when wet
Mill and fill removes existing surface layers, usually in larger sections than the pothole, and refills the area with new asphalt for 7-10 year life span

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Housing & Grants Division

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1. I am about to become homeless. Is there an emergency shelter program?: There are several agencies in the area that can assist during these times of need. Please refer to our Emergency and Shelter Assistance page.

2. Does the City of Citrus Heights have a first-time home buyer program?: The City's First-Time Homebuyer Program provides low-interest loans up to $40,000 to eligible homebuyers that may use the assistance for a down payment and or closing costs. Please call NeighborWorks at (916) 452-5356 Ext 1230.

3. If my landlord is evicting me, what are my rights as a tenant? If my tenant is making too much noise, what are my rights as a landlord?: For information about landlord and tenant rights, you may pick up a Fair Housing Handbook at City Hall or call the Renter's Helpline at (916) 389-7877.

4. Does the city offer any financial assistance to repair or paint my home?: The City's Housing Repair Program offers a variety of programs to assist homeowners with essential home repairs. To be eligible, the home must be located in Citrus Heights, owner-occupied, and the household must qualify as "low-income". These loan and grant programs offer low- and no-interest financing with generous financing terms. There are no application fees and all costs may be financed. Please call (916) 231-3372 for more information.

5. Does the city have a senior resource guide to assist seniors and/or disabled persons?: Yes, a Senior and Disabled Persons Resource Guide (PDF) has been designed to help seniors and their families learn about available resources within the Citrus Heights area.

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Housing Stock Fee

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1. Who pays the housing fee?: All recorded owners of rental property are to pay an annual fee in the amount of $12 per rental unit.

2. What services does this fee pay for?: State law requires the city to maintain certain health and safety standards in housing property. Fees collected are used to fund the program that responds to violations of these standards. For further information regarding this program, please call 916-725-2448.

3. What is "rental property"?: A rental property is any type of dwelling unit rented for any length of time for any price.

4. What if I don't collect rent for this property?: Rental properties are defined as "residential property" in which the owner does not reside. This means a house could be occupied by an owner's relative or friend who is paying less than market value, providing house-sitting services, or paying utilities only or no rent at all and still be considered a rental. If the property this bill refers to is not a rental property, please call 916-725-2448. If you do not call, the bill will continue to be outstanding and could result in fines and/or collection efforts against you.

5. What if I just bought or sold this rental property?: This bill is the responsibility of the owner of record as of January 1. If you were not the owner as of January 1, please call 916-725-2448 to avoid possible fines and/or collection efforts.

6. How is this amount billed?: The amount is billed annually through Sacramento County Utilities.

7. Will the amount due change each year?: Because the fee is for the purpose of covering costs for the state-mandated housing program, the fee can be adjusted each year by resolution of the City Council after a duly noticed public hearing.

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Navigator Program

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1. When did the Navigator Program launch in Citrus Heights and how did it become what it is today?

1) The program started as a part-time program in the fiscal year of 2015/2016

2) The program became a full-time program in the fiscal year of 2016/2017

3) The program is such a great success today because of all the hard work, passion, and dedication to helping those in need. We could not do what we do without many partnerships, including city staff, Citrus Heights Homeless Assistance Resource Team (HART), and several faith based organizations to name just a few

2. Who pays for the Navigator, and what is the relationship of the City of Citrus Heights, Sac-Help Housing and the CH HART, when it comes to the program?

1) Sac Self-Help Housing is a recipient sub-contractor

2) We have a strong relationship with CH HART. They are our partner when it comes to working with homeless challenges in our community. Members of HART put in countless hours providing services and help to those in need. We help them in any way we can and actively participate in their board meetings to discuss current events, goals, and challenges

3) The program is funded through a combination of the general fund and the Community Development Block Grant (CDBG)

3. How much does the Navigator Program cost the City of Citrus Heights?: Approximately $51,000, which is a mix of general fund and CDBG.

4. What does the Navigator do and is this a full-time position?: Yes, this is a full-time position. The Navigator assists people who are homeless or at risk of homelessness. The Navigator goes out to encampments to locate people, along with holding walk-in hours. HART and CHPD are resources assisting the Navigator in getting in contact with clients. After the first intake, the Navigator evaluates how to assist the client. Sometimes this includes things such as ID vouchers, assistance with assessing mainstream benefits, bus passes, job assistance, Medicare/Medi-Cal applications, and referrals for individuals with substance use disorder. Other times the Navigator gives the client referrals for room rentals, apartment rentals, shared living situations and more.

5. What kind of services and programs does the Navigator connect homeless with?: Some of the programs and services the Navigator connects the homeless to are things such as ID vouchers, bus passes, job assistance, Medicare/Medi-Cal applications, programs through Mather, DHA, and permanent or transitional supportive housing.

6. How does the Navigator locate/contact homeless people?

The Navigator goes out into the community and finds homeless individuals and makes direct contact. The CHPD also hands out her business card with every homeless individual contacted.

Walk-in hours: Wednesday ONLY from 10 AM - 1 PM.

Sacramento Works, 7011 Sylvan Road, Citrus Heights, CA 95610.

You can also contact the Navigator:

Office (916) 727-5563

Cell (916) 533-3069

navigator@citrusheigths.net

7. How many homeless are now in permanent housing due to help from the Navigator?

In 2018, there was 136 homeless or at risk of homeless individuals housed due to the assistance of the Navigator. In addition, 53 individuals were able to receive ID's and 32 people were referred to the lawyer for assistance such things as Supplemental Security Income (SSI).

Of the people helped in 2018, 47% of them had a disability of some sort and 15% had a diagnosed mental disability.

8. What are some barriers the Navigator faces in trying to help the homeless?: Some of the barriers that the Navigator faces in regards to helping the homeless are things such as lack of affordable housing, need for increased access to mental health and social services in their community, and accessibility to employment.

9. How do you respond to homeless who say the Navigator Program isn't helping get homeless into housing?: This program doesn't create housing but is limited to the available units that clients can afford. There is a lack of affordable housing, and many participants are between extremely-low and moderate income, which commonly disqualifies them from market-rate housing options. Participants have the self-determination to engage in the services or not. When clients decide not to use the benefits, we continue to offer them until they are ready. The Navigator is here to assist in all aspects and to hand out tools for anyone prepared to accept them. Our goal is to increase homeless assistance and to listen to individual concerns regarding their experiences of these services.

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On Line Crime Reports

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1. What if this is an emergency?: If this is an emergency or in progress, please call 9-1-1 or 916-726-3015.

2. Who do I report the incident to if it did not occur within the city limits of Citrus Heights?: This will depend on jurisdiction and the city where the incident occurred.

3. Can I file an on line report if I have an identified suspect or suspect vehicle?: You should NOT file an on line report if there is a suspect. Please call 916-727-5500 to file your report.

4. Did the crime occur on a state freeway?: If this is a vehicle violation, you would report this to the California Highway Patrol. Please call 1-800-TELL-CHP (1-800-835-5247).

5. Should I have serial numbers to my property?: Yes, please look for your serial numbers if you have them and add them to the report. This will help make it easier for us to identify your property if we have located something that looks like it could be yours.

6. What if I need to add additional property to my report?: You can create a supplement report on line through the on line reporting system, but don't list property that has already been reported in the original report.

7. Do I have to list my vehicle on the report?: If your vehicle has been in any way associated with the crime, then yes. Please list it on the report.

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Online Reporting

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1. What do I do if online incident reporting is not right for me?: If your incident is an emergency, call 911. If non-emergency call 916-727-5500.

2. What if this happened in another city can I file a report using this online police citizen reporting system?: No, If a crime took place outside of the City of Citrus Heights Police Department please call the police department for that city.

3. What if this happened on a state freeway?: If this took place on a state freeway please call the Highway Patrol Office nearest you.

4. What is a known suspect?: A known suspect is when you or someone else knows the person or where to find the person who committed the crime or the license plate number of the vehicle the suspect(s) were in.

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Planning Division

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1. What are my building setbacks?: Building setbacks vary by the property's zoning designation or by the plat map. You should call the Planning Division at 916-727-4740 to verify your zoning and your required setback anytime construction is proposed.

2. Can I put a carport in front of my garage?: In residential areas, a carport may only be placed in front of a residence if it is attached to the residence. It must also meet the front yard building setback requirements for the area in which it is constructed.

3. Do my fence boards have to face a certain way?: Fence boards may be located with either side facing out.

4. What does it mean if I received a public hearing notice in the mail?: A notice for a public hearing is a required notice sent by the city to property owners who are in the vicinity of a property where development or changes are proposed. Such notice invites public participation in the decision-making process. If you received a public hearing notice in the mail, you may contact the Planning Division at 916-727-4740 for more information on the specific project.

5. What are the responsibilities of the Planning Division versus the Building and Safety Division?: The Planning Division is responsible for regulating the type, scale, and the design of land use that may be established at a given location. The zoning code, together with the official zoning map, establishes zones to regulate land use for compatibility with surrounding uses. Development standards are included for density, height, yards and open space, parking requirements, landscaping, and irrigation, etc.

The Building and Safety Division is responsible for structural and life safety concerns in the construction, demolition or alteration of buildings including, but not limited to, matters such as electrical, plumbing, and mechanical systems, energy conservation, and access for the disabled.

6. How can I rezone my property?: Contact the Planning Division at 916-727-4740 and provide your parcel number or address. A city staff member will verify your current zoning and your General Plan designation. Both of these designations play a role in possible development and rezoning of your property. The Planning Division will inform you of your rezoning options.

7. What is the zoning of my property?: You may obtain zoning information for specific parcels by calling the Planning Division at 916-727-4740. The staff member will need a parcel number or site address to give you the information over the phone. You may also submit a Zoning Information Request online.

8. What zoning related information do I need to include on my building permit application?

A building permit application should include a plot plan drawn to scale. Information on the plot plan should include:

The shape and dimensions of the lot
Location of any oak trees on the property or adjoining properties
Any existing structures and its use
Size and location of the proposed structure and its use
The required setbacks
Location of any existing roads, any dedicated rights-of-way, or easements
The drainage flows of the property

9. What are my property lines?: City records may reflect the dimensions of your lot, but not the precise location of the lot lines. It may be necessary to hire a surveyor to survey your lot to determine the exact location of your property lines as the city does not offer this service.

10. Is my lot buildable?: In order to develop a parcel, the property must comply with many development and zoning regulations. These regulations include accessibility and property dimensions. Other issues that may limit development include flood plain, oak trees, and other environmental issues. The Planning Division can verify this for you when you provide a property parcel number.

11. Can my lot be subdivided?: Each piece of property has a zoning designation and a General Plan designation. These 2 documents, along with the Citrus Heights Zoning Code and subdivision regulations, govern how a property can be divided. The Planning Division will need a parcel number to answer your inquiry.

12. I'm in the process of starting a business in the city. What would be my first steps?: The initial step would be to find out from the Planning Division what the zoning designation of the particular property is to determine if the proposed business is allowed by code in that particular zone. And if so, if there are any particular regulations or permits required.
If the new business includes a facade remodel or a business identification sign, then an architectural review will be required to ensure its conformance with the Zoning Code. Your business may also require a business license to operate within the City of Citrus Heights.

13. What is the Planning Commission?: The Planning Commission is comprised of citizen volunteers whom are appointed by the City Council. The Planning Commission is a hearing body that makes decisions on matters relating to the development and use of land within the City of Citrus Heights.

14. I have a conceptual plan to develop a property. Will the city review the concept before I file a formal application?: Yes, we highly recommend a preliminary review of any business property or large-scale residential development. Most issues involving building location, setbacks, parking, storm water drainage, and other physical improvements to a property can be resolved with a preliminary review of your proposal. If you wish to have the Planning Division conduct a preliminary review of a development plan, please call us at 916-727-4740 to make an appointment with a member of our staff to review your concept.

15. Do I need to make an appointment to see a planner?: No, however, if you have a project already being processed by the department it is advisable to call and make an appointment with the project planner assigned to your project. You may reach the Planning Division at 916-727-4740.

16. How do I know what flood zone I am in?: Contact the General Services Department at 916-727-4770 for flood zone information. You will need to provide your Assessor's Parcel Number (APN). You can obtain your APN by calling the Planning Division at 916-727-4740.

17. What are setbacks?: A building setback is the required distance that a building must be located from a property line, edge of access easement, or other structures on the property. This is found in Citrus Heights Zoning Code Section 106.30 (PDF).

18. I want to put a storage shed in my backyard. How close to the property line can it be placed?: Typically, a storage shed must be located a minimum distance of 5 feet from the property line. If you live on a corner lot or if your property is subject to easements, the minimum distance could change. Another consideration is that each property is limited to the amount of additional square footage that may be constructed for accessory buildings. Please call the Planning Division to verify your zoning and your particular situation. Please refer to Citrus Heights Zoning Code Section 106.42 (PDF).

19. I have a lot of items to store. What is the largest storage shed I can put on my property?: The size of accessory structures allowed to be placed on a residential property varies upon the size of the property. Refer to the table on the Storage Shed page for more information.

20. Can I convert my garage into another bedroom or office?: All residential units must provide 2 off-street parking spaces. If you would like to convert the garage into another room, you must demonstrate that you can meet this parking requirement. Parking on the driveway may be counted towards the replacement parking spaces if the driveway design and location meet the requirements. Contact the Planning Division at 916-727-4740 for additional information.

21. Can I run a business out of my home?: The city recognizes the importance of using your home for business purposes. The city has set guidelines that regulate which type of businesses may operate from a home. These regulations help to ensure that home businesses do not impact the residential neighborhoods or change the character of the home.

To be sure your business complies with the home occupation ordinance and zoning code regulations, you will need to complete a Home Occupation Clearance Form (PDF) and have it approved by a member of the Planning Division. Home occupation allows minimum client/customer visits and does not allow employees, outside storage, or large deliveries of stock. The specific regulation is contained in Citrus Heights Zoning Code Section 106.42.100 (PDF). A copy of this ordinance can be obtained from our office or viewed online.

22. I have a large tree on my property that I would like to remove. What do I need to do?: View the Tree Permits page for information on regulations and exemptions.

23. Can I remove my front lawn?: Yards are not required to have lawn or grass. Landscaping may include rock, gravel, artificial turf or other drought tolerant materials. Yards may not be solid surface material such as pavement, asphalt, or other concrete type materials.

24. What is a parcel number?: Your Assessor Parcel Number (APN) is a 14-digit number that is found on your tax bill or tax receipt. Each parcel of land has its own unique number that identifies the property's location within the county. If you have a physical address, the city can obtain your parcel number.

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Police Department

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1. How do I file a complaint against a Citrus Heights Police Department employee?

The Citrus Heights Police Department welcomes justified complaints concerning the actions of its employees. The Citrus Heights Police Department wishes to provide you the best law enforcement service possible.

SUMMARY OF COMPLAINT PROCEDURE

Every person has an absolute right to file a complaint. Your reluctance to prepare a complaint form shall not impair that right. If you do not wish to complete the form, or sign it, it shall be completed by the Watch Commander with whom the complaint is lodged. It is desirable that you come to the Police Department where your complaint can be received during a personal interview. However, complaints can be made by mail or by telephone, and may be made anonymously.

If the complaint is made by either telephone or mail, a copy of the complaint will be mailed to you if an address is provided. An investigator will contact all witnesses, examine any relevant physical evidence, and gather all information associated with each charge made in the complaint. After completion of the investigation, a disposition for each charge shall be made, based on each alleged act of misconduct.

The final disposition of your complaint will be made by the Chief of Police. Departmental procedure allows thirty (30) days for completion of an investigation into a Civilian’s complaint. An extension may be granted by the Chief of Police, if necessary. You will be notified of the extension and the reasons for that extension. You will be notified by mail of the disposition of the complaint.

The complaint form can be accessed by clicking on this link. The form can be dropped off to the front counter at the police department, mailed to the address below, faxed to (916) 727-5565, or emailed to chpdcontact@citrusheights.net.

Please mail complaint forms to:

6315 Fountain Square Drive
Citrus Heights, CA 95621

2. Do dispatchers have to attend an academy similar to officers?: Yes, Police Dispatchers must attend a Police Officers Standards and Training (POST) approved 120-hour Dispatch Academy and receive a minimum of 24 hours of POST approved training every two years.

3. Do police officers handle barking dog complaints?: Citrus Heights Animal Control Officers handle barking dog complaints. You may contact them at 916-725-7387. If it is occurring outside their normal business hours please leave them a message. They will follow up during regular business hours.

4. How do I check for criminal activity in my neighborhood?: Citrus Heights Police Department uploads their crime statistics at Raidsonline.

5. Which fire department responds to Citrus Heights?: The Sacramento Metropolitan Fire Department handles medical and fire calls in the City of Citrus Heights. Metropolitan Fire Deptartment website.

6. Can I find out why my neighbor was arrested?: Yes, Arrest information is public information which includes the charges they were arrested on. You may locate in custody inmate information at the Sacramento County Jail, easily accessible on their website at Sacramento Sheriff's Inmate Information.

7. How do I schedule a Ride-Along?: Click on the link to download the application, waiver, and ride-along regulations. Ride-Along application

8. What do I do if I loaned my vehicle to someone and they will not return it?

If you have loaned your vehicle to another person to drive and this person does not return the vehicle, certain documentation is required to report the car stolen. Since the vehicle is being operated with permission of the owner, this permission needs to be rescinded. Send a letter to the person via Registered Mail-Return Receipt. The language of the letter should include:

"Your permission to operate this vehicle is rescinded. You are to stop operating the vehicle immediately. Park the vehicle legally and notify me of the location, so I may recover it. If you fail to comply with these instructions, I will report the vehicle as stolen." (Including language that instructs the borrower to return the vehicle implies further permission to operate the vehicle.) The letter should also include a description of the vehicle including the year, make, model, color, license plate number and VIN.

Keep a copy of the letter and post office documents needed to send it. After the letter has been mailed, you will either receive proof of delivery or the letter will be returned by the post office as unclaimed.

If you are not successful in getting your vehicle back, call the CHPD at 727-5500 or come to the CHPD to report the vehicle as stolen. You will be required to appear in person and sign the theft report since this is a borrowed vehicle case and supporting documents are necessary to be given to the officer. You must also be willing to press charges and testify in court against the person to whom you loaned the vehicle.

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Property and Evidence

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1. How can I get my property back?: * Property is released by appointment only. Call (916) 727-5801 to make an appointment. Appointments are help on Tuesday and Thursdays. We do not accept walk ins. If property is booked in as evidence, it cannot be released until the case is adjudicated.
* SAFEKEEPING property is housed for 60 days, FOUND property is housed for 90 days. Unclaimed property is destroyed or auctioned.

2. Can I pick up property for someone else?: Property must be picked up by the owner. If the owner is not available, then a notarized letter authorizing someone else to act on their behalf, will have to be presented at the appointment. If the owner is incarcerated, a letter from the jail or prison "Property Authorization Release" form is required. This form is completed by a Deputy. The person being authorized to act on the inmate's behalf will be listed on this form. The Deputy will sign the form and return it to the person being authorized. This form will need to be brought to the appointment.

3. How can I get my firearm(s) back?

Any person who claims title to any firearm, is in the custody or control of a court of law or law enforcement agency and who wishes to have the firearm shall submit a Law Enforcement Gun Release to DOJ (http://www.oag.ca.gov/firearms) or call (916) 227-7527 to determine whether he or she is eligible to possess a firearm (PC 33850-33890). It may take up to 6-8 weeks to process the application. DOJ will send a letter of eligibility to the applicant claiming title which will have a "Gold Seal" of authenticity.

In addition, ALL firearms must be registered with DOJ, before release.
* If the firearm(s) was taken as SAFEKEEPING, the owner must start the clearance process with DOJ within 180 days of the date the firearms are taken as safekeeping. Upon receiving clearance from DOJ, the owner must contact the Citrus Heights Police Department Property and Evidence unit within 30 days, in order to make an appointment to pick up the firearms. The letter is voided 30 days from the date listed on the top. If the letter is expired, a new letter is required for the release.
* If the firearm(s) was take as EVIDENCE in a crime or suspected crime, you will have to wait to obtain the clearance letter, until the criminal case is closed. Then, upon closure of the criminal case, you will have 180 days to start the clearance process, through DOJ, to obtain your firearm(s). Per PC 33875, firearms will not be retained after 180 days if unclaimed.
* If the firearm(s) was taken during a domestic violence incident, per PC 18250, your firearms may be taken into custody. Unless the firearms confiscated from you are to be evidence in any criminal procedure, the firearm(s) shall be made available to you from the law enforcement agency 5 business days after the seizure or as soon as thereafter possible. You will then be required to obtain a DOJ gun clearance letter as explained above. If CHPD determines that the return of the firearm(s) results in the endangerment of the victim or others, you will be advised within 60-90 days from the date of the seizure. At which time, a petition will be initiated in the Superior Court of Sacramento County, to determine if these firearm(s) should be returned. It should be noted, that if a criminal case is pending in court, regardless if the weapons are held as evidence or safekeeping, DOJ will not issue a clearance letter, therefore the firearm(s) cannot be released.
* If the firearm(s) was taken during a Mental Health Incident, if you were detained under Welfare and Institutions Code 5150, your firearms may be taken into custody per Welfare and Institutions Code 8102(a). If you are admitted to a mental health facility, you are prohibited from owning, possessing, and controlling firearms for a period of 5 years in California. If you currently own any firearms, you must contact the nearest law enforcement agency to surrender those firearms, alleging that your possession of the firearms may cause endangerment to yourself or others. You have a right to a Hearing by that Court. Please contact the Property and Evidence Unit for further detailed information.

To submit a Law Enforcement Gun Release to DOJ online. Go to the Bureau of Firearms

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Public Records

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1. What is a public record?: By definition, a public record is any record retained by a government body as further defined by statute and open to inspection. Public records include any writing containing information relating to the conduct of the public's business prepared, owned, used, or retained by any state or local agency regardless of physical form or characteristics.

2. How do I request a public record?: To obtain copies of public records that the city has on file, complete our Public Records Request Form (PDF) and return it to the City Clerk's Office.

3. Are there any records that are exempt from public disclosure?: Yes, please note that certain records may not be disclosed because the records are exempt from disclosure by law. Pursuant to Government Code Sections 6254 and 6255 of the California Public Records Act, certain documents are exempt from public disclosure. The type of records that may be exempt include, but are not limited to, preliminary drafts, notes, or inter-agency or intra-agency memoranda that are not retained by the public agency in the ordinary course of business; personnel records, medical records, or similar files, the disclosure of which would constitute an unwarranted invasion of personal privacy; records of complaints to, or investigations conducted by, any state or local police agency; and certain documents in which the public interest in not disclosing the document outweighs the public interest in disclosing.

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Recruitment Information

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1. Where does the City of Citrus Heights advertise available positions?: Employment opportunities with the city are always posted on the city's website, recorded on the job line at 916-727-4900, and posted on CalOpps. In addition, the city may advertise in the Sacramento Bee and may utilize other sources to target applicants in various fields.

2. How can I find out if the city is now recruiting for a position I am interested in?: When a new recruitment is opened by Human Resources staff, the city sends a notification to everyone who has signed up on the "current job opening" email distribution list. You may sign up yourself to receive email announcements of new positions with the city's notify me service.

3. Does the City of Citrus Heights have job descriptions online?: Yes, job descriptions are available to view at the job descriptions and salaries resource.

4. Where can I get a typing certificate and what does the city require?: Typing certificates are required for some positions. When a typing certificate is required, that information is posted within the job flyer.

Generally, the city requires a certificate to be current within 2 years of the date of the recruitment's final filing date and include gross and net words per minute and number of errors. An original certificate is required; copies of typing certificates and typing certificates issued online will not be accepted. The certificate may be issued by a college, temporary employment agency, career center, or other accredited agency. Certificates through online sites will not be accepted. (The city will retain the original copy of the typing certificates.)

5. May I keep my resume on file with the City of Citrus Heights for future openings?: The city does not retain resumes on file for potential applicants. Those interested in employment with the city are encouraged to regularly visit the city's website, call the job line for up-to-date information on recruitments, and/or sign-up to receive announcements of new positions with the city's notification service.

6. How long is the probationary period?: New employees are on probation for up to 12 months with the exception of all Police personnel who have a probationary period of 18 months. Based on extenuating circumstances, a probationary period may be extended for another 3 months. All at will and limited-term employees are not subject to a probationary period.

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Red Light Photo Enforcement

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1. How does the Red Light Photo Enforcement Program (RLPEP) work?

The video footage of suspected violations captured by the cameras are routed through a protected internet connection directly to the Photo Enforcement Officer’s computer for evaluation. The photo enforcement officers reviewing the suspected violations are specially trained in the use of the photo enforcement system, and are police officers who have several years of experience in traffic enforcement including traffic collision investigations.

Upon receiving a suspected violation from Red Flex, the officer reviews the video footage which includes the front and back of the vehicle a few seconds before, and after, the suspected violation. If the officer confirms the driver of the vehicle is in violation, they determine if the driver can be positively identified as the registered owner. If the registered owner is the driver, and is positively identified by their Department of motor vehicles photo or other law enforcement photo, they will be issued a citation.

If the driver does not appear to be the registered owner(s), the officer does not issue a citation, but requests assistance from the registered owner by mailing a notice of violation to the address listed on the registration. The notice requests the registered owner(s) to provide the driver’s information. If the registered owner is not the driver, and does not respond with information of who the driver is, no citation is issued. If the registered owner does provide the information of the driver, and that driver can be positively identified, the driver will be issued a citation.

2. What if the camera system flashes in the intersection and I have a green light?: Sometimes the red light camera flashes in the intersection for a vehicle that has run a light from another direction. Just because the light flashes, this does not mean it is taking a photo of you. Often times the camera system is checked periodically as part of its maintenance to ensure all the cameras and flashes are working properly. As you can see from above, each suspected violation is carefully reviewed by an officer to determine if a violation exists. There is not automatic issuance of a citation to anyone.

3. What do I do if I received a citation in the mail?: Follow the instructions listed on the notice carefully. Most of the questions you may have are answered on the notice. Court information and options are also available on the Sacramento County Court's website.

4. What do I do if I think I might have run a red light and the camera flashed?: Suspected violations are routed to the Police Department daily but are not immediate. Calling the Police department to determine if you were caught, the same day or within a couple days of the violation will not reveal any information. If you think you may have been caught running a red light, wait to see if you receive a violation in the mail. If your address information on your license and vehicle registration is correct, you will be notified by mail.

5. What do I do if I don't think I ran the red light?: If you receive a RLPEP citation you can view the video of the violation via the internet by following the directions listed on the citation. If you do not have access to the internet, you may view your violation in the lobby of the Police Department with the information provided on the citation. If after reviewing your citation via the internet, and you still don’t believe that you violated the law, your next opportunity to dispute the violation will be at the court date listed on the citation.

6. What if I receive a citation, then sell the car, or don't do anything?: If you receive a citation, you are required to go to court, or pay the fine, as you have been identified as the driver of the vehicle. Even if you sell the vehicle, the citation is issued to an individual not the vehicle; you will be responsible for appearing in court or paying the citation. If you do not appear or pay the fine, the courts may issue a failure to appear notice and send notification to DMV. DMV may suspend your license for failure to appear or pay fines.

7. Is traffic school an option?: Traffic School is not granted automatically at court or during trial. You may contact the Sacramento County Superior Court or go to their website.

8. How can I access other public documents related to this program?: Public document related to this program can be found under the heading Red Light Photo Enforcement in our document center. There is no charge for downloading or printing the information.

9. What if I wasn't driving my car and I received a Notice of Violation?: A picture of the person driving the vehicle at the time of the violation appears on the Citation/Notice of Violation you receive from the Citrus Heights Police Department. If you receive a citation and were not the driver YOU MUST TAKE ACTION. Contact the Citrus Heights Police Department PRLE Unit at 916-727-5884. Leave complete information including your citation number, the full name, date of birth, driver's license number, and address of the correct driver. The Citrus Heights Police Department will contact the court with the correct driver information. Do NOT send payment to the court if you were NOT the driver. If you fail to contact the Citrus Heights Police Department or do not appear on or before the date listed at the bottom of the citation, additional penalties may be added to your fine and your driver's license may be suspended by DMV.

10. What do I do if I think I'm innocent?: If you receive a citation, you should view the video of the violation via the internet by following the directions listed on the back of the citation. If you do not have access to the internet, you may view the video during normal business hours in the lobby of the Police Department. You will need information provided on the citation. If after reviewing your video you still believe that you did not violate the law, your opportunity to dispute the citation will be at the court date listed on the citation.

11. Paying your traffic fine: If you choose to pay and do not wish to appear in court, choose one of the following ON OR BEFORE your due date/court date from the following website: http://www.saccourt.cagov/traffic/payingfines.aspx

12. About Red Light Camera Citations: Citations issued by automated enforcement systems (red light cameras) are issued to the registered owner of the vehicle involved in the incident or the driver if the R/O was not the driver. The citations are issued by Citrus Heights Police Department and mailed to the address provided by DMV within 15 days of the incident. If you are the owner of the vehicle and were not driving at the time the citation was issued see section below (What if I wasn't driving my car and I received a Notice of Violation?)

13. Date to appear: When you receive your copy of the citation from the Citrus Heights Police Department it will include a date to appear in court or to pay the bail (fine) amount due.
YOU MUST APPEAR OR RESOLVE YOUR CASE BY THE DATE ON YOUR CITATION. Failure to appear or resolve your case will result in additional penalties being added. In addition, the court will send a request to the Department of Motor Vehicles to suspend your driver's license.

14. To determine the fine amount: In order to close your case and not appear in court, go to their website. NOTE - In the agency menu section, choose "RLC - Red Light Camera", NOT "Citrus Heights Police Department."
https://services.saccourt.ca.gov/PublicCaseAccess/

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Rental Housing Inspection Program

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1. How do I contact the Rental Housing Inspection Program

or you can email us RHIP@citrusheights.net

2. Do I need to register my rental property every year?: Yes. Annual registration, including payment of the annual registration fee is a requirement of the program.

3. I own more than one rental. Do I need to pay a separate registration fee per property?: Yes. The annual registration fee is per rental property.

4. Is the Housing Stock Fee (HSF) per rental unit or per rental property?: The HSF is per rental unit. If you own a duplex, you would need to pay one annual registration fee and a HSF per unit (door).

5. How do I qualify for the self-certification program?: If your rental property passes the initial inspection or has minor violations (and they are corrected within 30 days), and you have not been the subject of a code enforcement investigation within the last five years, you would qualify for self-certification.

6. What are the requirements of a self-certified property?: You must conduct an inspection every three years and at the change of tenancy. You must also keep a record of all inspections for a period of six years and present them to an RHIP inspector upon request.

7. Are self-certified properties inspected by the RHIP?: Yes. The RHIP will randomly inspect a minimum of ten percent of all self-certified properties.

8. What if violations are caused by the tenant?: All violations are the responsibility of the rental property owner. If the tenant has caused the violations, the RHIP will work with the owner and the tenant to achieve compliance; however, the owner is ultimately responsible to bring the rental property into compliance.

9. As the property owner, can I refuse an inspection?: No. If the tenant desires an inspection, an inspection will be conducted.

10. Can a tenant refuse an inspection?: Yes. Only if there are no known substandard living conditions or exigent circumstances.

11. Will I be notified of the inspection?: Yes. The RHIP will notify the owner and the tenant at least 30 days in advance.

12. Are there any rental properties that are exempt from registering with the RHIP?: Yes. Properties that are newly constructed within the last five years and properties that are subject to verifiable, routine, periodic inspections by another government agency are exempt. Proof of the routine, periodic inspections will be needed. You must also complete a RHIP EXEMPTION application and return it to RHIP@citrusheights.net.

13. Can the program fees be passed on to the tenants?: Yes. The RHIP has no authority to demand the rental property owner not pass the fees on to the tenant. However, the cost of the program is a max of $6.66 per month for a single unit rental property.

14. How will the RHIP fees be collected?: The HSF and the annual registration fee will be collected by the County's Consolidated Utility Billing and Service (CUBS) at the beginning of each calendar year. The county will then forward the fees to the City.

15. When will inspections begin?: July 1, 2019.

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Risk Management Claims

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1. What is a claim?: In the event you believe the city has caused damage to your personal property or bodily harm, you have the right to file a claim against the city for damages.

2. How do I file a claim for monetary damages against the city?: A Claim Form (PDF) is available online, as well as at City Hall or through the City Clerk's Office. Claims must be filed with the city within 6 months from the date of the incident. The claim form should be completed with the most detailed and specific information available. Incomplete claim forms will be returned to the claimant as insufficient. Refer to Government Code Section 910 for more information.

3. What happens to the claim after it is filed?: Generally, the claim is forwarded to the city's claim adjuster for handling. The claim adjuster will contact the claimant to discuss the claim and determine damages. The adjuster recommends to the city if the claim should be accepted or denied.

4. Is this the same thing as small claims court?: No, small claims court is part of the Sacramento Superior Court. However, a person must have filed a claim with the city, and their claim must have been rejected by the city, before filing an action with the small claims court against the city.

5. How do I file a claim for damages or lost property against the Police Department?: For police-related incidents, claims are to be filed with the City Clerk's Office and are to be submitted on an official Citrus Heights claim form. A Claim Form (PDF) is available online, as well as at City Hall or through the City Clerk's Office. Claims must be filed with the city within 6 months from the date of the incident. The claim form should be completed with the most detailed and specific information available. Incomplete claim forms will be returned to the claimant as insufficient.

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Sunrise Mall

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1. 1. Is the Sunrise Mall Closing?

No – Sunrise Mall is open for Business! The Mall offers over 90 retailers including Macys and JCPenney in the heart of the Sunrise MarketPlace Shopping & Business District.
The Specific Plan will evaluate options to ensure the future redevelopment of Sunrise Mall is evaluated in a comprehensive manner. The Specific Plan will be developed in consultation with the mall property owners.

2. 2. Does the City own any land around Sunrise Mall?

No, the 100-acre Sunrise Mall property is privately owned by six different property owners including Namdar, Macy’s, JC Penney’s, and Seritage. (Link to Map)?

3. 3. What is a Specific Plan?

A Specific Plan establishes the overall framework for development of a particular area. It provides a long-term vision for the area under consideration. Specific Plan’s specify what land uses are permitted, the intensity of development, and what structures will look like.

4. 4. Why is the City undertaking a Specific Plan?

At nearly 100-acres, Sunrise Mall is the largest single redevelopment opportunity in Citrus Heights. Sunrise Mall has consistently been the economic engine for Citrus Heights. The impact of e-commerce, competition from other shopping centers, and changing consumer preferences have resulted in an overall decline of shopping at the Mall.
A Specific Plan allows the city to develop a vision and evaluate redevelopment options for the Sunrise Mall. The process to develop the Specific Plan will ensure the redevelopment is consistent with the community’s vision and that adequate infrastructure and land use requirements are in place to allow that vision to occur.

5. 5.What about Traffic and other Environmental concerns?

The development of a Specific Plan requires the City to comply with the California Environmental Quality Act (CEQA). All environmental impacts are required to be evaluated and discussed in an Environmental Impact Report (EIR). The EIR will be developed before the Specific Plan can be adopted by the City Council.

6. 6. How long does this process take?

The Specific Plan and Environmental Impact Report is anticipated to take about 18-months

7. 7. How big is the Sunrise Mall?

There are approximately 25-acres of structures on the Sunrise Mall Property and 75-acres of parking lots.

8. 8. What is the existing Zoning and what does that allow?

The existing Zoning is Shopping Center. This zone allows for a variety of land uses including retail, residential, and service uses.

9. 9. What will the property look like in the future?

In 2019, the City adopted a General Plan Amendment including broad objectives to be considered during the development of a Specific Plan. These include:
1. An effective concentration and complementary mix of land uses
2. Streetscape and community gathering features that are engaging and support an active street life and a stronger sense of place
3. Architectural and design details to transition this area from an auto-oriented suburban center to an amenity-rich, pedestrian-friendly, and experience-oriented regional destination
4. Phasing, infrastructure, and financing approaches

These objectives will guide the development of the Specific Plan. These objectives will be refined through community engagement and engagement with the Sunrise Mall property owners.

10. 10. What uses will be allowed on the Sunrise Mall property?

No specific land uses have been considered at this point. The Specific Plan will consider allowed land uses as part of its development. In establishing land use regulations, a city could, for example, consider whether certain land uses have impacts (e.g., traffic congestion) that would negatively affect the public welfare and then zone accordingly.

All final land use decisions will ultimately be subject to the review and approval by the City Council who has the sole discretion to determine which uses are permitted within the plan area.

11. 11. Will the Specific Plan include Housing?

The types of uses, intensities, and other specific requirements will be determined as part of the Specific Plan development. No specific use requirements have been considered at this time.

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