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Appointments to a Board or Commission

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1. How do I apply?

Applications are available from the City of Citrus Heights, located at 6360 Fountain Square Drive, or you can download the Application for Appointment (PDF). Applications must be returned to the City Clerk's Office at:
6360 Fountain Square Drive
Citrus Heights, CA 95621

Your application will be kept on file for 2 years for consideration should a mid-year vacancy occur. Applicants must be residents of the City of Citrus Heights.

2. What happens when you apply?

Applications are accepted year-round and vacancies are filled as they become available. When a vacancy occurs, the City Clerk prepares a public notice and announces the vacancy. About 3 to 4 weeks after the vacancy announcement, the completed applications are forwarded to the City Council for review and consideration. The City Council votes on all appointments during City Council meetings, which are open to the public.

3. How do I obtain additional information about the city's commissions or boards?

For more information, you can contact the City Clerk's Office at 916-725-2448 or via email. Sign up using Notify Me to receive vacancy notices by email.

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Auburn Boulevard Project

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1. What is the scope of the project?

Phase I, Segment II and III from Sylvan Corners to Rusch Park began in summer 2012 and was completed in summer 2014. The project consisted of undergrounding utilities and roadway improvements. Phase II of the Auburn Boulevard Complete Streets Project will address the area from Grand Oaks Boulevard to Whyte Avenue.

2. Why is the project occurring in phases?

The entire Auburn Boulevard Complete Streets Revitalization Project includes undergrounding of utilities and roadway improvements from Sylvan Corners to the northern city limits. This is a total of 1.75 miles and will cost over $40 million. The project has been separated into phases and is being constructed as funds become available.

3. When will the future phases start?

Design on Phase II (Grand Oaks Boulevard to Whyte Avenue) began in early 2015, however, construction on this phase is several years out as the project requires significant right-of-way acquisition, design and engineering. The City will also need to seek additional funding for construction.

4. How will you keep me informed?

The city has created a website for the project. The website will be updated weekly with information on the construction progress. In addition, you can sign up for project updates through Notify Me. Notifications will be sent via email on a regular basis to keep you informed.

5. How long will my business be impacted?

While each project constructed in the city is addressed on a case by case basis, it is the city's desire to minimize impacts to businesses during construction by working directly with the businesses as well as the contractor to address these concerns. At this time, there is no construction scheduled in the immediate future for Auburn Boulevard, therefore, there are no impacts to businesses.

6. How do I find out about organizing neighboring businesses and property owners around common issues, such as marketing, safety, etc.?

This project provides optimal timing for collaboration between businesses and property owners. To contact your neighboring businesses and property owners or organize a meeting, contact Devon Rodriguez, Development Specialist, at 916-727-4745 or via email.

7. What if I still have questions?

If you still have questions, send us an email; the project team will be reviewing these emails and responding to your concerns. You can also contact the General Services Department at 916-727-4770.

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Building & Safety Division

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1. Do all permits require plan review?

Not all permits require plan review. Most re-roof, electrical, plumbing, and mechanical permits are issued over-the-counter. Structural modifications, commercial tenant improvements and other more involved projects do require plan review. For additional clarification, view the plan submittal and review page.

2. How many sets of plans are needed?

We require 3 sets all new commercial and new residential projects. View the plan submittal and review page for more information.

3. When are the approvals of other departments or agencies needed?

At the time plans are submitted to the Building and Safety Division, the permit technician will inform the applicant if other department or agency approvals will be required. When in doubt, give us a call at 916-727-4760 between 8 a.m. and 5 p.m.

4. How long does the plan review take?

Plan review generally takes 10 business days for a 1st submittal and 5 business days for resubmittals.

5. When do I need a building permit?

Permits are necessary for any work that physically changes or adds to your property. Please view the building permit requirements and exemptions page for additional information.

6. How much does a building permit cost?

Permit costs are based on the valuation of the work. The minimum cost for permit is $67, which includes 1 inspection. The Building and Safety Division has fee schedules available for re-roofs, plumbing, electrical, and mechanical work.

7. How do I contact other agencies that may be involved in my project?

View the Agency Coordination List (PDF) for information on how to contact other agencies for approval.

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Citrus Heights Community Center

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1. Is the date I want available?

Only community center volunteers and staff can check availability.
Please call 916-727-5400 or e-mail dcarpenter@citrusheights.net and msaario@citrusheights.net to check the date you are interested in. Leave a voicemail with details as to the type of event; size of attendance; if alcohol will be served; type of catering using; and whether a kitchen rental is needed.

2. How far in advance can I reserve a date?

The Citrus Heights Community Center will only take reservation(s) up to a year in advance.

3. How can I book a reservation?

Send an email to dcarpenter@citrusheights.net and msaario@citrusheights.net.
Make an appointment: The Administration Offices at the Community Center is not open on weekends for appointments. Normal business hours are Mon-Fri 8:00am-4:00pm. All booking appointments are scheduled on Tue, Wed, Thu starting at 8:00am with the last one of the day being at 3:30pm, they are schedule individually with staff.

4. How is pricing determined?

The rental pricing is based on an hourly calculated rate. Citrus Heights residents, Citrus Heights businesses and any 501(c)3 non-profits are subject to a reduced rate (proof required in order to obtain the discount). All other renters and/or businesses have a non-discounted rate.

5. Where can I find pricing?

Pricing can be found on the City of Citrus Heights website: www.citrusheights.net, under “Our Community/Community Resources/Community Center.”

6. Can I tour the venue?

Tours of the facility must be made with volunteers or event coordinators. Walk-ins are discouraged because the staff or the rooms may not be available to view.

7. What type of proof is required to determine discounted pricing?

Citrus Heights Resident: CDL; Invoice; or bill, issued in the renter’s name, with Citrus Heights address listed (i.e. utility bill or cell phone bill).
Citrus Heights Businesses: A copy of the Citrus Heights Business License is required for the event file.
Non-Profits: Non-profit 501(c)3 number.
Documentation is needed at time of booking.

8. Do I have to use a Preferred Caterer for catering?

No, renters are welcome to use any firm of their choosing for catering, however, catering fees apply if renting the kitchen. All caterers NOT on the preferred vendors list must provide the required insurance 30-days prior to the event.

9. What other preferred vendor lists do you have?

There are no other preferred vendor lists for the community center. Renters enjoy the freedom to choose their own decorators, party supply/rental establishments, event coordinators, and entertainment. Insurance is required for each vendor.

10. Are you allowed to serve alcohol at your event?

Renters are allowed to serve alcohol and to sell alcohol at their events. When alcohol is being served; security may be required depending on the event attendance and additional insurance requirements are required. Sales of alcohol at an event require a ABC (Alcohol Beverage Control) license.

11. Who can sign my ABC permit?

Both the Citrus Heights Community Center and Citrus Heights Police Department must sign off on the State of California ABC 221 Application prior to submitting to the State for consideration. Please contact the venue 916-727-5400 to make arrangement prior to coming in for a signature.

12. Can I hang items on the walls?

Renters may use blue painters tape only. There are no nails, hook or tacks of any-type allowed. Best rule of thumb, is “no permanent marks” allowed.

13. Are candles, sparklers, or open flame allowed in the facility?

No open flame allowed for decorating purposes. Sparklers are not allowed in California.

14. Does the Community Center have complementary Wifi?

Yes.

15. Will security be required for my event?

Yes, if serving alcohol and the number of attending your event is over 100.
Yes, security is required if the attendance is over 300.

16. Can I use an outside security firm?

No. ALL security required for events is coordinated through the Community Center with off duty officers of the Citrus Heights Police Department.

17. How many hours can I rent the facility?

Each rental space has a minimum amount of rental hours. The renter may choose to rent more hours depending on their individual needs (max rental hours is 16). All set-up and clean-up are to be included in the rental hours. All rental hours must be finalized 2-weeks in advance of the event date.

18. What do I need to access the Audio Visual Equipment (screen and projector)?

The screen and projector can be hooked up to the client’s laptop. Client must bring their own laptop computer.
If client has a PC Computer: the community center is a PC world. The hook-up is a VGA connection. The community center has the VGA cords
If client has a MAC Computer: the community center is a PC world, so the client will need to bring a MAC Adapter (aka Donegal) to make it VGA compatible to our system. The hook-up is a VGA connection. The community center has the VGA cords.

19. Are microphones available at the facility?

Yes, microphone capabilities are available in the all rooms of the facility (exception Kitchen, Senior Center). Several types of microphones are available.
Hall A/B/C: Cordless Microphone; Lapel Microphone; and Hard-Wired Microphones
Flex Rooms: Hard-Wired Microphones only

20. What are the cleaning requirements?

Cleaning requirements are outlined in the Guidelines, Policies and Procedures on the website.

21. I need to make a contract change or cancellation.

Contract change: The easiest way to update a contract is to the email the staff at the community center.
Cancellations: Cancellations must be submitted in writing.

22. How will I get into the building on the day of my event?

Community Center staff will be scheduled to be in the building at the time of your rental to let you in the venue. You are not allowed into the facility until your rental time begins. There are no exceptions.

23. What if staff does not show up to open the building on the day of the event?

If the contracted rental time has exceeded 15-minutes and no staff member has unlocked the building, clients may call the non-emergency number for CHPD at 916-727-5500 and ask the dispatch to notify the on-call person for General Services. Do not call CHPD if you show up early or rental time has not exceeded 15-minutes past your rental time or your deposit will be charged a fee of $250.00 for an emergency service call. No exceptions.

24. Is staff onsite throughout my event?

There is always a Community Center Staff member onsite throughout your event should you have any questions. This is at no additional cost, to the renter, for the event attendant, it is a service the Community Center provides to their clients.

25. Does the Community Center have a recycling plan in place?

Yes, both dry recycling materials as well as organic food waste is recycled at the community center.
a) Dry Recyclables: In each of the rental rooms the Community Center has provided BOTH garbage (black or beige) and recycling bins (blue). All renters are required to take out their own recycling and trash at the end of their event. Larger receptacles are marked and located in the parking lot. Community Center staff can assist with pointing them out.
b) Organic Food Material: In the Community Center kitchen there are specific recycling bins. All renters are required to separate their food waste at the end of their event in the kitchen. Large blue receptacles are located directly outside of the kitchen. Community Center staff can assist with pointing them out.

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City Clerk

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1. How do I obtain a public record?

Contact the City Clerk’s Office and give them as much information about what you’re looking for as possible. Visit the Public Records page for more information.

2. How do I access the Citrus Heights Municipal Code?

The municipal code is available at City Hall or online. Visit the Municipal Code page for more information.

3. Where can I obtain a voter registration form or absentee ballot?

Please visit the County of Sacramento's Voter Registration website.

4. How do I apply to be on a city board or commission?

Contact the City Clerk's Office at 916-725-2448 for information on how to apply for a vacant seat, or view the city's online application form (PDF).

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City Council

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1. How do I contact the City Council?

Contact information can be found on the City Council page.

2. When are the City Council meetings held, and where can I get a copy of the meeting agenda?

The Citrus Heights City Council meets on the 2nd and 4th Thursday of the month at 7 p.m. in the Citrus Heights Council Chambers. Visit our City Council Meetings page for more information.

3. Where can I obtain a voter registration form or absentee ballot?

Please visit the County of Sacramento's Voter Registration website.

4. How do I apply to be on a city board or commission?

Contact the City Clerk's Office at 916-727-4718 for information on how to apply for a vacant seat, or view a list of vacancies and access the application form (PDF).

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City Manager

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1. How is the City Manager selected?

The City Manager is appointed by a majority of the City Council, and serves at the pleasure of a majority of the City Council.

2. What role does the City Manager play in the community?

The manager is a highly accessible public official. The City Manager is available to meet to confer by phone with various civic groups and individuals to:

• Provide an overview of the city’s ongoing operations
• Address issues and concerns that groups and individuals have in the city

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Code Enforcement

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1. Can I remain anonymous when I file a complaint?

By ordinance, the city does not give out any information regarding the complaining party. All information submitted to Code Enforcement is held in high confidence. However, it is recommended that you leave your name and phone number so the code enforcement staff can call back if there are any questions.

2. How many vehicles can one person own?

There is no law that limits the number of vehicles one person can own. However, vehicles in public view must be licensed with current registration, in operable condition, and be parked on an approved parking surface.

3. How are codes enforced?

City codes are designed to maintain a healthy and safe environment and preserve the quality of life standards for residents and businesses. There are many types of codes: City Codes, Fire Codes, Uniform Building Codes, Uniform Housing Codes, Zoning Ordinances, Vehicle Codes and Penal Codes. Code Enforcement is a responsibility shared by staff of several departments in the City of Citrus Heights. The city relies on residents to help identify possible code violations. Code Enforcement officers respond to complaints according to the impact of the violation on the community.

Situations that pose a serious risk to health and safety are given top priority; others are pursued in the order in which they are received. For all types of code complaints, the first step is personal contact by a Code Enforcement Officer to ascertain if a code violation exists, and to request remediation. If the individual responsible for the situation is not available, or is unwilling to correct the code violation in a timely manner, a notice of violation or a citation may be issued. The individual has ignored previous notices / citations. In many cases the individual responsible for the code violation is given the opportunity to voluntarily correct the situation and comply with current codes without a penalty. If the correction is not made in reasonable time the individual may be subject to fines and other penalties.

4. I have relatives visiting. Can they stay in their RV in front of our house?

City code does not allow occupancy of RVs except in approved mobile home / RV parks. It is a serious violation to have a power cord run from the house to any camper, motor home or trailer.

5. Can commercial trucks and/or trailers park in a residential neighborhood?

Motor vehicles used for commercial or industrial purposes and rated more than 1 ton capacity cannot park in residential areas as per Citrus Heights Zoning Code section 301-42.1.

6. I want to add to my existing driveway (or add a second driveway) by removing a side lawn. Do I need to notify anyone?

There are codes restricting both the amount of driveway width allowed per residence (35 feet maximum for single family and duplex residential) and how a driveway ties in or encroaches onto the public right-of-way (the sidewalk). The General Services Department should be contacted at 916-727-4770 for an encroachment permit if the existing sidewalk will be part of the driveway. If a second driveway is being considered, the Planning Division should be contacted at 916-727-4740.

7. I have mold in my home, what do I do?

We suggest calling an environmental hygienist to assist you with this problem. There are listings for environmental hygienists in the yellow pages of the phone book. The Code Enforcement Division can help out if there is a current active source causing the mold, for example a broken leaking pipe, leaking roof etc.

8. How do I make a complaint about a city code violation?

Reports can me made to the Code Enforcement Division in many ways. Reports may be left on the 24-hour recorder at 916-725-2845 or filed on the website by using the Online Service Request. Complaints may also be filed in person or mailed to City Hall. When filing a complaint, be prepared to leave the complete address and details of the violation.

9. What is an approved parking surface?

Acceptable parking surfaces include cement, asphalt, decomposed granite, inlaid brick or stone, or parking strips composed of the above mentioned materials. All parking surfaces must also meet the standards set forth in section 50-146.(9)a.,b., of the Citrus Heights Municipal Code and be maintained free of weeds and debris.

10. My neighbor has a boat and trailer parked in the driveway. Is this allowed?

As long as the vehicles have current registration, are in operable condition (no flat tires, broken windows, etc) and parked on an approved parking surface, there is no code preventing the parking of these vehicles in the driveway.

11. What happens when I report my neighbor for a city code violation?

We are aware that violations frequently occur due to a lack of knowledge of the codes. Therefore, our first step (for all non-emergency calls) is to send a Courtesy Letter. The Courtesy Letter is sent to the current resident advising them that a complaint has been received with a list of the alleged violations, and informing them that we will be inspecting the property on, or after 10 days from the date of the letter. These courtesy advisements allow the resident to call us with any questions or concerns and then to make any corrections necessary before an officer inspects the property. Most of the time, the Courtesy Letter resolves the issue.

In cases where compliance is not gained, an official Notice to Abate letter is sent via certified mail to the property owner, warning of monetary penalties in the form of both fees and administrative citations. These fees and fines are issued if the violations are not corrected by the official re-inspection date specified on the notice.

If you have filed a complaint and do not see any changes, please keep in mind that this process allows the residents of Citrus Heights between 10 and 20 days to bring their property into compliance before monetary penalties are issued.

You are always welcomed to contact the Code Enforcement Unit at (916) 725-2845 to check the status of any service request.

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Creek Corridor Trail Project

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1. Who will patrol the trails and ensure they are safe?

The Citrus Heights Police Department has the primary responsibility for crime prevention and law enforcement services in the City of Citrus Heights. The Patrol Services Division deploys Traffic Officers riding motorcycles and a Bike Patrol Team that have the ability to patrol the trails developed by the city. The CHPD participates in all the Neighborhood Association meetings and sponsors a Neighborhood Watch Program for the purpose of interacting with the community to provide a proven strategy to reduce crime in given area by implementing crime prevention techniques in addition to neighbors watching out for each other, and reporting suspicious activity to the CHPD. Non-crime related safety concerns include issues such as trail conditions, intersection controls, and vegetation management will be managed by the City of Citrus Heights General Services Department.

2. How will you keep people out of my yard and protect privacy?

There are many types of barriers that can provide access control and keep trail users off private property. Depending on the concerns of the homeowner, solutions can range from solid wood or masonry walls, to open style fencing or even vegetative barriers where no fencing is desired. The specific type of barrier needed will be determined at the time of detailed design and in consultation with homeowners. Multiple factors will be considered including the homeowner's preference, proximity to the trail, and floodwater conveyance.

3. How will you protect the trees, animals, etc.?

Before any trail segment can be constructed, federal and state agencies responsible for resource protection will require a thorough review of potential impacts to natural and cultural resources in the creek corridors. The city will also be required to analyze trail projects under the California Environmental Quality Act (CEQA), and under the National Environmental Policy Act (NEPA) if federal funds are use to construct the trail. The permitting and review process will require that the city identify ways to minimize impacts to sensitive resources, and to mitigate for any such impacts that are significant. Public education will also be included in ongoing trail management activities to make sure trail users know how to be good stewards of the creek corridors.

4. How will flooding impact the trail and the trail impact flooding?

The trails will be designed to withstand flooding. Considerations during the detailed design process will include the hydrology of the creek, trail placement, bridge and abutment footings, and cross-trail drainage to limit post-flood debris on the trails. Technical studies will be completed for each trail segment to ensure that the project does not increase flood risk to adjacent properties or structures. In some locations, construction of trails will actually help protect private property from flood damage by stabilizing and reinforcing the eroding creek banks.

5. What is the timing for construction?

The Creek Corridor Trail Project is a long-term vision for the City of Citrus Heights. Construction of the first segment is expected to be at least 2 - 3 years away. Subsequent segments will be implemented over time as funding, primarily from grants, becomes available. The public outreach, detailed design, and regulatory processes required before each segment can be built will typically take at least 2 years. It is quite possible that it will take at least 20 years to fully implement the Creek Corridor Trail Project.

6. How will the project be paid for?

Funding for implementation of the Creek Corridor Trail Project would come from a variety of sources, primarily through grant funding. The Feasibility Report prioritizes future trail construction by segment so that grant funds can be sought after and applied to the most important segments first. Because the type and location of the trails envisioned for the City of Citrus Heights will provide recreation and transportation benefits, the range of potential grant funding sources is diverse. There are a number of federal, state, and private programs that provide funding for trail projects. These include the various programs run by the Federal Highway Administration and funded by the federal fuel taxes. Caltrans, California State Parks, and SACOG also play a role in providing trails funding. Grant programs focused on community wellness, water quality, urban forestry, and environmental education may also be potential funding sources for aspects of the trail network. Costs associated with ongoing trail maintenance.

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Economic Development & Redevelopment Division

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1. Where can I find Citrus Heights demographic information?

See the Demographics and Market Data webpage.

2. What is the Sunrise MarketPlace and how do I contact them?

The Sunrise MarketPlace is a business improvement district composed of 70 property owners and more than 500 businesses located in a 10-block area around Sunrise Boulevard and Greenback Lane. Information for the Sunrise MarketPlace can be obtained by calling 916-966-3615.

3. Where can I find information about jobs in the community?

Visit the Citrus Heights Sacramento Works One Stop Career Center webpage.

4. What do I need to do to start a business in Citrus Heights?

Check out the Starting a Business webpage for more information and resources.

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Finance

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1. What is the utility users tax?

The rate is 2.5% on all utilities.

2. What services does the housing stock fee pay for?

State law requires the city to maintain certain health and safety standards in housing property. Fees collected are used to fund the program that responds to the violation of these standards. See the Housing Stock Fee page for more information.

3. Who pays the housing fee?

All recorded owners of rental property pay an annual fee in the amount of $8.50 per rental unit. Visit the Housing Stock Fee page for more information.

4. How do I get added to the city’s vendor list?

You can sign up to be placed on the city's open bid / RFP / RFQ list through Notify Me.

5. Do contractors need a business license?

Yes. If you are doing work in Citrus Heights, you must obtain a general business license. If you do not have a valid contractor's license issued by the state, you must also obtain a special business license.

6. How do I get information about a business license?

Visit the Business Licenses page.

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Fingerprinting and Livescans

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1. Do I need to do a live scan again if I have already done it once or more before?

Yes. The DOJ does not share your information with other agencies. It is against the law for different agencies to share confidential fingerprint results with each other. An applicant's Live Scan form acts as a release for a criminal history response to be sent to the specified requesting agency. This means that you must submit a new application each time a criminal history is requested of you; therefore you must go through the Live Scan process again. Previous Live Scan information CANNOT be utilized.

2. Why do I have to be fingerprinted again if I've already been fingerprinted in the past?

1) Per DOJ policy, sharing of criminal history is not permitted.
2) For identification purposes.
3) Each job/license/permit application can require a different level of service, i.e. some require DOJ, some require both DOJ and FBI, in addition to other checks.

Criminal Offender Record Information (CORI), including responses that no criminal record exists, are confidential. Sections 11142 and 11143 of the Penal Code provide for criminal penalties for the release of this information to unauthorized individuals.

Article I, Section 1 of the California Constitution grants California citizens an absolute right to privacy. Individuals or agencies violating these privacy rights place themselves at both criminal and civil liability. The California right of privacy was created to curb, among other things, the over broad collection and retention of personal information by government agencies, the improper use of information properly obtained for a proper purpose, and the lack of a reasonable check on the accuracy of existing records. (White v. Davis (1975) 13 Cal.3d 75, 775.)

CORI shall be accessible only to the records custodian and/or hiring authority charged with determining the suitability for employment or licensing of an applicant. The information received shall be used by the requesting agency solely for the purpose for which it was requested and shall not be reproduced for secondary dissemination to any other employing or licensing agency.

The retention and sharing of information between employing and licensing agencies are strictly prohibited. The retention and sharing of information infringe upon the right of privacy and fails to meet the compelling state interest defined in Loder v. Municipal Court (1976) 17 Cal.3d 859. In addition, maintenance of redundant information separate from the information maintained by the California Department of Justice (DOJ) avoids the updates and makes it for DOJ to control dissemination of CORI as outlined in section 11105 of the Penal Code.

3. Once I have my fingerprints taken will they always be on file with the government?

No. Once your fingerprint record has been processed and your suitability for certification, licensing, employment and/or volunteerism has been reported to your Referring Agency, your fingerprint record is deleted. The only civilian fingerprint records kept are those belonging to convicted felons.

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General Services

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1. How often are city streets swept?

Every public street within the city is swept once per month. Arterial streets are swept twice per month. During heavy leaf-drop season (November through January), every street is swept twice. See the street sweeping map (JPG) to see which week the street sweeper is in your area.

2. Why doesn't the city install a stop sign at a certain intersection?

Stop signs are installed after stop sign warrants are met for a particular intersection. Stop sign warrants are based on traffic volumes, visibility, and the accident rate. Many people believe stop signs are the answer to controlling speeding along streets. The CalTrans traffic manual states that stop signs are not to be used as a speed control device, but to identify who has the right-of-way at an intersection. Studies have shown that when unwarranted stop signs are installed along a road, motorists soon realize that the stop signs are unnecessary and begin to run the stop sign. This behavior could lead to an accident. Also, motorists tend to speed up after an unwarranted stop sign because they are frustrated by having to stop or slow for what they feel is an unnecessary stop sign. In many cases, measured speeds have been higher between stop signs than before the signs were installed.

3. Where can I find out more about the West Nile Virus?

The Sacramento-Yolo Mosquito and Vector Control District's Fight the Bite website is extremely informative. Visit the site to find out about the status of the virus, what you can do to protect yourself, and other useful information.

4. How do I ask the city to review a traffic problem in my neighborhood?

The city has a Neighborhood Traffic Management Policy (PDF) that guides the evaluation of traffic problems and the development of strategies to improve traffic conditions in residential areas. Please call 916-727-4770, or use the city's service request form to report your concerns.

5. What do I do about barking dogs?

Dogs will bark for a variety of reasons. It is important to be aware that dogs will bark when they are afraid, threatened, as a warning, or even when playing. If a dog barks consistently and for an extended period of time, it is time to notify the owner that their dog is in violation of city code for excessive barking. In such cases, contact the city at 916-725-PETS (7387) and the city will send a notice to the owner advising them of the violation. Typically, once the dog owner is aware of the problem, they will work to bring the situation into compliance with city codes. For more information, visit our Animal Services page.

6. How do I report missed service for garbage, green waste, or mixed recycling containers?

Call the city's service line at 916-725-9060 before 1 p.m. in order to get same-day service. Otherwise, every effort will be made to service your container by the next work day. Those with Friday service may have to wait until Monday for a return service visit, as the city does not have weekend service.

7. In which neighborhood area do I live / work?

The city is divided into 11 neighborhood areas. Each area includes the people who live and work within the boundaries. Neighborhood leaders within these areas work together to improve the quality of life for their fellow community members. Please use the neighborhood map to see the area in which you work or live. Please see the REACH and individual neighborhood association pages for specific contact and meeting information.

8. What can be done about speeding in my neighborhood?

Studies show that a high percentage of neighborhood speeding is caused by people who live within the area. The police department will respond to reports of specific problem individuals. In such cases, please call the police traffic hotline at 916-727-5525, or submit a service request form directly to the department. City staff members work closely with the police and fire departments to develop area-wide plans.

9. How do I license my dog?

Dogs are required to be licensed in Sacramento County. If you live in the county, you may obtain a license at the city's General Services Department. Just bring in a copy of the latest license, if your dog has been licensed before, and a copy of a current rabies certificate. The fee is $15 per year if your dog is spayed or neutered, and $30 per year if the dog has not been spayed or neutered. Call 916-725-PETS (7387) for more information or visit the Pet Licensing page.

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Housing & Grants Division

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1. I am about to become homeless. Is there an emergency shelter program?

There are several agencies in the area that can assist during these times of need. Please refer to our Emergency and Shelter Assistance page.

2. Does the City of Citrus Heights have a first-time home buyer program?

The city has a Home Buying Assistance Program for qualified first-time home buyers. The program can assist families with down payment and closing costs. For further information, call 916-727-4905.

3. If my landlord is evicting me, what are my rights as a tenant? If my tenant is making too much noise, what are my rights as a landlord?

For information about landlord and tenant rights, you may pick up a Fair Housing Handbook at City Hall or call the Fair Housing staff at 916-727-4931.

4. Does the city offer any financial assistance to repair or paint my home?

The city offers home repair loans and grants for low-interest rate home repair loans for qualified residents. Call 916-414-4425 for more information about the program.

5. Does the city have a senior resource guide to assist seniors and/or disabled persons?

Yes, a Senior and Disabled Persons Resource Guide (PDF) has been designed to help seniors and their families learn about available resources within the Citrus Heights area.

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Housing Stock Fee

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1. Who pays the housing fee?

All recorded owners of rental property are to pay an annual fee in the amount of $12 per rental unit.

2. What services does this fee pay for?

State law requires the city to maintain certain health and safety standards in housing property. Fees collected are used to fund the program that responds to violations of these standards. For further information regarding this program, please call 916-725-2448.

3. What is "rental property"?

A rental property is any type of dwelling unit rented for any length of time for any price.

4. What if I don't collect rent for this property?

Rental properties are defined as "residential property" in which the owner does not reside. This means a house could be occupied by an owner's relative or friend who is paying less than market value, providing house-sitting services, or paying utilities only or no rent at all and still be considered a rental. If the property this bill refers to is not a rental property, please call 916-725-2448. If you do not call, the bill will continue to be outstanding and could result in fines and/or collection efforts against you.

5. What if I just bought or sold this rental property?

This bill is the responsibility of the owner of record as of January 1. If you were not the owner as of January 1, please call 916-725-2448 to avoid possible fines and/or collection efforts.

6. How is this amount billed?

The amount is billed annually through Sacramento County Utilities.

7. Will the amount due change each year?

Because the fee is for the purpose of covering costs for the state-mandated housing program, the fee can be adjusted each year by resolution of the City Council after a duly noticed public hearing.

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Human Resources & City Information

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1. Where can I get a typing certificate?

Typing certificates can be obtained from temporary employment agencies, schools, and career centers.

2. What is a "claim"?

In the event you believe the city has caused damage to your personal property or bodily harm, you have the right to file a "claim" against the city for damages.

3. What happens to a claim after it is filed?

The claim is forwarded to the city's claim adjuster for handling. They will contact the claimant to discuss the claim and determine any potential damages. The adjuster reports to the city if the claim should be accepted or denied.

4. How many parks are there in Citrus Heights?

Within the City of Citrus Heights, there are 19 parks. Parks and recreation services are provided by the Sunrise Recreation and Park District. For more information, contact Sunrise Recreation and Park District.

5. Where is Rusch Park located? How can I contact the Sunrise Recreation and Park District?

Rusch Park is located at 7801 Auburn Boulevard. Visit the Sunrise Recreation and Park District website or call 916-725-1585.

6. Is there a skate park located in Citrus Heights?

A skate park is located at Rusch Park on Antelope Road, west of Auburn Boulevard. The skate park is owned and operated by Sunrise Recreation and Park District. The city donated the funds to design and build the park.

7. Which school district serves Citrus Heights and how can I learn more about the schools in Citrus Heights?

Citrus Heights is served almost exclusively by San Juan Unified School District. There is extensive information available on their website. In addition, the city has developed an interactive map of schools located in Citrus Heights that may be helpful to you.

8. How can I get a job with the city?

For detailed information on employment with the City of Citrus Heights, visit the city's Human Resources portion of this website.

9. Where does the city advertise available positions?

Employment opportunities with the city are always posted on the city's website, on the job line at 916-727-4755, and on the CalOpps resource. In addition, the city tends to advertise in the Sacramento Bee and may utilize other sources to target applicants in various fields.

10. What type of benefits does the city provide employees?

Citrus Heights provides a competitive package of benefits for our employees.

11. May I keep my resume on file with the city?

The city does not retain resumes on file for potential applicants. Those interested in employment with the city are encouraged to regularly visit the city's website, call the job line, or visit CalOpps for up-to-date information on recruitments.

12. How long is the probationary period?

New employees are generally on "probation" for 12 months with the exception of sworn personnel that serve an 18-month probation. Based on extenuating circumstances, the probationary period may be extended. Executive managers and division managers are considered "at will" and do not serve a formal probationary period.

13. Is the city's claim process the same as small claims court?

No, small claims court is part of the Sacramento County Courts. However, a person must have filed a claim with the city, and their claim must have been rejected by the city, before filing an action with the small claims court.

14. Are there any volunteer opportunities at the City of Citrus Heights?

Yes, there are volunteer opportunities at the Police Department regularly and at other departments from time to time. Our city's volunteer directory has a list of other community groups that routinely have volunteer opportunities available.

15. How do I file a claim for monetary damages against the city?

Claim forms are available online, as well as at City Hall, through the City Clerk's office. Claims must be filed with the city within 6 months from the date of the incident. The claim form should be completed with the most detailed and specific information available. Incomplete claim forms will be returned to the claimant as insufficient.

16. How do I file a claim for damages or lost property against the Police Department?

Prior to June 26, 2006, the city contracted with the Sacramento County Sheriff's Department for police services, therefore, claims against the Police Department occurring before June 26, 2006, are to be filed with the Sacramento County Office of Risk Management. You may call 916-876-5251 to have a form mailed to you. Instructions for completion and filing are on the form.

For police-related incidents occurring after June 26, 2006, claims are to be filed with the city and are to be submitted on an official Citrus Heights Claim Form (PDF). Claim forms are available online, as well as at City Hall, or through the City Clerk's Office. Claims must be filed with the city within 6 months from the date of the incident. The claim form should be completed with the most detailed and specific information available. Incomplete claim forms will be returned to the claimant as insufficient.

17. Does the city have job descriptions online?

Yes, job descriptions are available online; please access the job description and salary resource to learn more.

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On Line Crime Reports

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1. What if this is an emergency?

If this is an emergency or in progress, please call 9-1-1 or 916-726-3015.

2. Who do I report the incident to if it did not occur within the city limits of Citrus Heights?

This will depend on jurisdiction and the city where the incident occurred.

3. Can I file an on line report if I have an identified suspect or suspect vehicle?

You should NOT file an on line report if there is a suspect. Please call 916-727-5500 to file your report.

4. Did the crime occur on a state freeway?

If this is a vehicle violation, you would report this to the California Highway Patrol. Please call 1-800-TELL-CHP (1-800-835-5247).

5. Should I have serial numbers to my property?

Yes, please look for your serial numbers if you have them and add them to the report. This will help make it easier for us to identify your property if we have located something that looks like it could be yours.

6. What if I need to add additional property to my report?

You can create a supplement report on line through the on line reporting system, but don't list property that has already been reported in the original report.

7. Do I have to list my vehicle on the report?

If your vehicle has been in any way associated with the crime, then yes. Please list it on the report.

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Online Reporting

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1. What do I do if online incident reporting is not right for me?

If your incident is an emergency, call 911. If non-emergency call 916-727-5500.

2. What if this happened in another city can I file a report using this online police citizen reporting system?

No, If a crime took place outside of the City of Citrus Heights Police Department please call the police department for that city.

3. What if this happened on a state freeway?

If this took place on a state freeway please call the Highway Patrol Office nearest you.

4. What is a known suspect?

A known suspect is when you or someone else knows the person or where to find the person who committed the crime or the license plate number of the vehicle the suspect(s) were in.

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Planning Division

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1. What are my building setbacks?

Building setbacks vary by the property's zoning designation or by the plat map. You should call the Planning Division at 916-727-4740 to verify your zoning and your required setback anytime construction is proposed.

2. Can I put a carport in front of my garage?

In residential areas, a carport may only be placed in front of a residence if it is attached to the residence. It must also meet the front yard building setback requirements for the area in which it is constructed.

3. Do my fence boards have to face a certain way?

Fence boards may be located with either side facing out.

4. What does it mean if I received a public hearing notice in the mail?

A notice for a public hearing is a required notice sent by the city to property owners who are in the vicinity of a property where development or changes are proposed. Such notice invites public participation in the decision-making process. If you received a public hearing notice in the mail, you may contact the Planning Division at 916-727-4740 for more information on the specific project.

5. What are the responsibilities of the Planning Division versus the Building and Safety Division?

The Planning Division is responsible for regulating the type, scale, and the design of land use that may be established at a given location. The zoning code, together with the official zoning map, establishes zones to regulate land use for compatibility with surrounding uses. Development standards are included for density, height, yards and open space, parking requirements, landscaping, and irrigation, etc.


The Building and Safety Division is responsible for structural and life safety concerns in the construction, demolition or alteration of buildings including, but not limited to, matters such as electrical, plumbing, and mechanical systems, energy conservation, and access for the disabled.

6. How can I rezone my property?

Contact the Planning Division at 916-727-4740 and provide your parcel number or address. A city staff member will verify your current zoning and your General Plan designation. Both of these designations play a role in possible development and rezoning of your property. The Planning Division will inform you of your rezoning options.

7. What is the zoning of my property?

You may obtain zoning information for specific parcels by calling the Planning Division at 916-727-4740. The staff member will need a parcel number or site address to give you the information over the phone. You may also submit a Zoning Information Request online.

8. What zoning related information do I need to include on my building permit application?

A building permit application should include a plot plan drawn to scale. Information on the plot plan should include:

• The shape and dimensions of the lot
  
• Location of any oak trees on the property or adjoining properties
  
• Any existing structures and its use
  
• Size and location of the proposed structure and its use
  
• The required setbacks
  
• Location of any existing roads, any dedicated rights-of-way, or easements
  
• The drainage flows of the property
  

9. What are my property lines?

City records may reflect the dimensions of your lot, but not the precise location of the lot lines. It may be necessary to hire a surveyor to survey your lot to determine the exact location of your property lines as the city does not offer this service.

10. Is my lot buildable?

In order to develop a parcel, the property must comply with many development and zoning regulations. These regulations include accessibility and property dimensions. Other issues that may limit development include flood plain, oak trees, and other environmental issues. The Planning Division can verify this for you when you provide a property parcel number.

11. Can my lot be subdivided?

Each piece of property has a zoning designation and a General Plan designation. These 2 documents, along with the Citrus Heights Zoning Code and subdivision regulations, govern how a property can be divided. The Planning Division will need a parcel number to answer your inquiry.

12. I'm in the process of starting a business in the city. What would be my first steps?

The initial step would be to find out from the Planning Division what the zoning designation of the particular property is to determine if the proposed business is allowed by code in that particular zone. And if so, if there are any particular regulations or permits required.

If the new business includes a facade remodel or a business identification sign, then an architectural review will be required to ensure its conformance with the Zoning Code. Your business may also require a business license to operate within the City of Citrus Heights.

13. What is the Planning Commission?

The Planning Commission is comprised of citizen volunteers whom are appointed by the City Council. The Planning Commission is a hearing body that makes decisions on matters relating to the development and use of land within the City of Citrus Heights.

14. I have a conceptual plan to develop a property. Will the city review the concept before I file a formal application?

Yes, we highly recommend a preliminary review of any business property or large-scale residential development. Most issues involving building location, setbacks, parking, storm water drainage, and other physical improvements to a property can be resolved with a preliminary review of your proposal. If you wish to have the Planning Division conduct a preliminary review of a development plan, please call us at 916-727-4740 to make an appointment with a member of our staff to review your concept.

15. Do I need to make an appointment to see a planner?

No, however, if you have a project already being processed by the department it is advisable to call and make an appointment with the project planner assigned to your project. You may reach the Planning Division at 916-727-4740.

16. How do I know what flood zone I am in?

Contact the General Services Department at 916-727-4770 for flood zone information. You will need to provide your Assessor's Parcel Number (APN). You can obtain your APN by calling the Planning Division at 916-727-4740.

17. What are setbacks?

A building setback is the required distance that a building must be located from a property line, edge of access easement, or other structures on the property. This is found in Citrus Heights Zoning Code Section 106.30 (PDF).

18. I want to put a storage shed in my backyard. How close to the property line can it be placed?

Typically, a storage shed must be located a minimum distance of 5 feet from the property line. If you live on a corner lot or if your property is subject to easements, the minimum distance could change. Another consideration is that each property is limited to the amount of additional square footage that may be constructed for accessory buildings. Please call the Planning Division to verify your zoning and your particular situation. Please refer to Citrus Heights Zoning Code Section 106.42 (PDF).

19. I have a lot of items to store. What is the largest storage shed I can put on my property?

The size of accessory structures allowed to be placed on a residential property varies upon the size of the property. Refer to the table on the Storage Shed page for more information.

20. Can I convert my garage into another bedroom or office?

All residential units must provide 2 off-street parking spaces. If you would like to convert the garage into another room, you must demonstrate that you can meet this parking requirement. The replacement parking spaces must be located outside the front yard setback and may not include the driveway. Contact the Planning Division at 916-727-4740 for additional information about this requirement. Please also reference Citrus Heights Zoning Code Section 106.36 (PDF).

21. Can I run a business out of my home?

The city recognizes the importance of using your home for business purposes. The city has set guidelines that regulate which type of businesses may operate from a home. These regulations help to ensure that home businesses do not impact the residential neighborhoods or change the character of the home.


To be sure your business complies with the home occupation ordinance and zoning code regulations, you will need to complete a Home Occupation Clearance Form (PDF) and have it approved by a member of the Planning Division. Home occupation allows minimum client/customer visits and does not allow employees, outside storage, or large deliveries of stock. The specific regulation is contained in Citrus Heights Zoning Code Section 106.42.100 (PDF). A copy of this ordinance can be obtained from our office or viewed online.

22. I have a large tree on my property that I would like to remove. What do I need to do?

View the Tree Permits page for information on regulations and exemptions.

23. Can I remove my front lawn?

Yards are not required to have lawn or grass. Landscaping may include rock, gravel, artificial turf or other drought tolerant materials. Yards may not be solid surface material such as pavement, asphalt, or other concrete type materials.

24. What is a parcel number?

Your Assessor Parcel Number (APN) is a 14-digit number that is found on your tax bill or tax receipt. Each parcel of land has its own unique number that identifies the property's location within the county. If you have a physical address, the city can obtain your parcel number.

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Police Department

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1. Do dispatchers have to attend an academy similar to officers?

Yes, Police Dispatchers must attend a Police Officers Standards and Training (POST) approved 120-hour Dispatch Academy and receive a minimum of 24 hours of POST approved training every two years.

2. Do police officers handle barking dog complaints?

Citrus Heights Animal Control Officers handle barking dog complaints. You may contact them at 916-725-7387. If it is occurring outside their normal business hours please leave them a message. They will follow up during regular business hours.

3. How do I check for criminal activity in my neighborhood?

Citrus Heights Police Department uploads their crime statistics at Raidsonline.

4. Which fire department responds to Citrus Heights?

The Sacramento Metropolitan Fire Department handles medical and fire calls in the City of Citrus Heights. Metropolitan Fire Deptartment website.

5. Can I find out why my neighbor was arrested?

Yes, Arrest information is public information which includes the charges they were arrested on. You may locate in custody inmate information at the Sacramento County Jail, easily accessible on their website at Sacramento Sheriff's Inmate Information.

6. How do I schedule a Ride-Along?

Click on the link to download the application, waiver, and ride-along regulations. Ride-Along application

7. What do I do if I loaned my vehicle to someone and they will not return it?

If you have loaned your vehicle to another person to drive and this person does not return the vehicle, certain documentation is required to report the car stolen. Since the vehicle is being operated with permission of the owner, this permission needs to be rescinded. Send a letter to the person via Registered Mail-Return Receipt. The language of the letter should include:

"Your permission to operate this vehicle is rescinded. You are to stop operating the vehicle immediately. Park the vehicle legally and notify me of the location, so I may recover it. If you fail to comply with these instructions, I will report the vehicle as stolen." (Including language that instructs the borrower to return the vehicle implies further permission to operate the vehicle.) The letter should also include a description of the vehicle including the year, make, model, color, license plate number and VIN.

Keep a copy of the letter and post office documents needed to send it. After the letter has been mailed, you will either receive proof of delivery or the letter will be returned by the post office as unclaimed.

If you are not successful in getting your vehicle back, call the CHPD at 727-5500 or come to the CHPD to report the vehicle as stolen. You will be required to appear in person and sign the theft report since this is a borrowed vehicle case and supporting documents are necessary to be given to the officer. You must also be willing to press charges and testify in court against the person to whom you loaned the vehicle.

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Property and Evidence

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1. How can I get my property back?

* Property is released by appointment only. Call (916) 727-5801 to make an appointment. Appointments are help on Tuesday and Thursdays. We do not accept walk ins. If property is booked in as evidence, it cannot be released until the case is adjudicated.

* SAFEKEEPING property is housed for 60 days, FOUND property is housed for 90 days. Unclaimed property is destroyed or auctioned.

2. Can I pick up property for someone else?

Property must be picked up by the owner. If the owner is not available, then a notarized letter authorizing someone else to act on their behalf, will have to be presented at the appointment. If the owner is incarcerated, a letter from the jail or prison "Property Authorization Release" form is required. This form is completed by a Deputy. The person being authorized to act on the inmate's behalf will be listed on this form. The Deputy will sign the form and return it to the person being authorized. This form will need to be brought to the appointment.

3. How can I get my firearm(s) back?

Any person who claims title to any firearm, is in the custody or control of a court of law or law enforcement agency and who wishes to have the firearm shall submit a Law Enforcement Gun Release to DOJ (http://www.oag.ca.gov/firearms) or call (916) 227-7527 to determine whether he or she is eligible to possess a firearm (PC 33850-33890). It may take up to 6-8 weeks to process the application. DOJ will send a letter of eligibility to the applicant claiming title which will have a "Gold Seal" of authenticity.

In addition, ALL firearms must be registered with DOJ, before release.
* If the firearm(s) was taken as SAFEKEEPING, the owner must start the clearance process with DOJ within 180 days of the date the firearms are taken as safekeeping. Upon receiving clearance from DOJ, the owner must contact the Citrus Heights Police Department Property and Evidence unit within 30 days, in order to make an appointment to pick up the firearms. The letter is voided 30 days from the date listed on the top. If the letter is expired, a new letter is required for the release.
* If the firearm(s) was take as EVIDENCE in a crime or suspected crime, you will have to wait to obtain the clearance letter, until the criminal case is closed. Then, upon closure of the criminal case, you will have 180 days to start the clearance process, through DOJ, to obtain your firearm(s). Per PC 33875, firearms will not be retained after 180 days if unclaimed.
* If the firearm(s) was taken during a domestic violence incident, per PC 18250, your firearms may be taken into custody. Unless the firearms confiscated from you are to be evidence in any criminal procedure, the firearm(s) shall be made available to you from the law enforcement agency 5 business days after the seizure or as soon as thereafter possible. You will then be required to obtain a DOJ gun clearance letter as explained above. If CHPD determines that the return of the firearm(s) results in the endangerment of the victim or others, you will be advised within 60-90 days from the date of the seizure. At which time, a petition will be initiated in the Superior Court of Sacramento County, to determine if these firearm(s) should be returned. It should be noted, that if a criminal case is pending in court, regardless if the weapons are held as evidence or safekeeping, DOJ will not issue a clearance letter, therefore the firearm(s) cannot be released.
* If the firearm(s) was taken during a Mental Health Incident, if you were detained under Welfare and Institutions Code 5150, your firearms may be taken into custody per Welfare and Institutions Code 8102(a). If you are admitted to a mental health facility, you are prohibited from owning, possessing, and controlling firearms for a period of 5 years in California. If you currently own any firearms, you must contact the nearest law enforcement agency to surrender those firearms, alleging that your possession of the firearms may cause endangerment to yourself or others. You have a right to a Hearing by that Court. Please contact the Property and Evidence Unit for further detailed information.

To submit a Law Enforcement Gun Release to DOJ online. Go to the Bureau of Firearms

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Public Records

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1. What is a public record?

By definition, a public record is any record retained by a government body as further defined by statute and open to inspection. Public records include any writing containing information relating to the conduct of the public's business prepared, owned, used, or retained by any state or local agency regardless of physical form or characteristics.

2. How do I request a public record?

To obtain copies of public records that the city has on file, complete our Public Records Request Form (PDF) and return it to the City Clerk's Office.

3. Are there any records that are exempt from public disclosure?

Yes, please note that certain records may not be disclosed because the records are exempt from disclosure by law. Pursuant to Government Code Sections 6254 and 6255 of the California Public Records Act, certain documents are exempt from public disclosure. The type of records that may be exempt include, but are not limited to, preliminary drafts, notes, or inter-agency or intra-agency memoranda that are not retained by the public agency in the ordinary course of business; personnel records, medical records, or similar files, the disclosure of which would constitute an unwarranted invasion of personal privacy; records of complaints to, or investigations conducted by, any state or local police agency; and certain documents in which the public interest in not disclosing the document outweighs the public interest in disclosing.

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Recruitment Information

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1. Where does the City of Citrus Heights advertise available positions?

Employment opportunities with the city are always posted on the city's website, recorded on the job line at 916-727-4900, and posted on CalOpps. In addition, the city may advertise in the Sacramento Bee and may utilize other sources to target applicants in various fields.

2. How can I find out if the city is now recruiting for a position I am interested in?

When a new recruitment is opened by Human Resources staff, the city sends a notification to everyone who has signed up on the "current job opening" email distribution list. You may sign up yourself to receive email announcements of new positions with the city's notify me service.

3. Does the City of Citrus Heights have job descriptions online?

Yes, job descriptions are available to view at the job descriptions and salaries resource.

4. Where can I get a typing certificate and what does the city require?

Typing certificates are required for some positions. When a typing certificate is required, that information is posted within the job flyer.

Generally, the city requires a certificate to be current within 2 years of the date of the recruitment's final filing date and include gross and net words per minute and number of errors. An original certificate is required; copies of typing certificates and typing certificates issued online will not be accepted. The certificate may be issued by a college, temporary employment agency, career center, or other accredited agency. Certificates through online sites will not be accepted. (The city will retain the original copy of the typing certificates.)

5. May I keep my resume on file with the City of Citrus Heights for future openings?

The city does not retain resumes on file for potential applicants. Those interested in employment with the city are encouraged to regularly visit the city's website, call the job line for up-to-date information on recruitments, and/or sign-up to receive announcements of new positions with the city's notification service.

6. How long is the probationary period?

New employees are on probation for up to 12 months with the exception of all Police personnel who have a probationary period of 18 months. Based on extenuating circumstances, a probationary period may be extended for another 3 months. All at will and limited-term employees are not subject to a probationary period.

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Red Light Photo Enforcement

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1. How does the Red Light Photo Enforcement Program (RLPEP) work?

The video footage of suspected violations captured by the cameras are routed through a protected internet connection directly to the Photo Enforcement Officer’s computer for evaluation. The photo enforcement officers reviewing the suspected violations are specially trained in the use of the photo enforcement system, and are police officers who have several years of experience in traffic enforcement including traffic collision investigations.

Upon receiving a suspected violation from Red Flex, the officer reviews the video footage which includes the front and back of the vehicle a few seconds before, and after, the suspected violation. If the officer confirms the driver of the vehicle is in violation, they determine if the driver can be positively identified as the registered owner. If the registered owner is the driver, and is positively identified by their Department of motor vehicles photo or other law enforcement photo, they will be issued a citation.

If the driver does not appear to be the registered owner(s), the officer does not issue a citation, but requests assistance from the registered owner by mailing a notice of violation to the address listed on the registration. The notice requests the registered owner(s) to provide the driver’s information. If the registered owner is not the driver, and does not respond with information of who the driver is, no citation is issued. If the registered owner does provide the information of the driver, and that driver can be positively identified, the driver will be issued a citation.

2. What if the camera system flashes in the intersection and I have a green light?

Sometimes the red light camera flashes in the intersection for a vehicle that has run a light from another direction. Just because the light flashes, this does not mean it is taking a photo of you. Often times the camera system is checked periodically as part of its maintenance to ensure all the cameras and flashes are working properly. As you can see from above, each suspected violation is carefully reviewed by an officer to determine if a violation exists. There is not automatic issuance of a citation to anyone.

3. What do I do if I received a citation in the mail?

Follow the instructions listed on the notice carefully. Most of the questions you may have are answered on the notice. Court information and options are also available on the Sacramento County Court's website.

4. What do I do if I think I might have run a red light and the camera flashed?

Suspected violations are routed to the Police Department daily but are not immediate. Calling the Police department to determine if you were caught, the same day or within a couple days of the violation will not reveal any information. If you think you may have been caught running a red light, wait to see if you receive a violation in the mail. If your address information on your license and vehicle registration is correct, you will be notified by mail.

5. What do I do if I don't think I ran the red light?

If you receive a RLPEP citation you can view the video of the violation via the internet by following the directions listed on the citation. If you do not have access to the internet, you may view your violation in the lobby of the Police Department with the information provided on the citation. If after reviewing your citation via the internet, and you still don’t believe that you violated the law, your next opportunity to dispute the violation will be at the court date listed on the citation.

6. What if I receive a citation, then sell the car, or don't do anything?

If you receive a citation, you are required to go to court, or pay the fine, as you have been identified as the driver of the vehicle. Even if you sell the vehicle, the citation is issued to an individual not the vehicle; you will be responsible for appearing in court or paying the citation. If you do not appear or pay the fine, the courts may issue a failure to appear notice and send notification to DMV. DMV may suspend your license for failure to appear or pay fines.

7. Is traffic school an option?

Traffic School is not granted automatically at court or during trial. You may contact the Sacramento County Superior Court or go to their website.

8. How can I access other public documents related to this program?

Public document related to this program can be found under the heading Red Light Photo Enforcement in our document center. There is no charge for downloading or printing the information.

9. What if I wasn't driving my car and I received a Notice of Violation?

A picture of the person driving the vehicle at the time of the violation appears on the Citation/Notice of Violation you receive from the Citrus Heights Police Department. If you receive a citation and were not the driver YOU MUST TAKE ACTION. Contact the Citrus Heights Police Department PRLE Unit at 916-727-5884. Leave complete information including your citation number, the full name, date of birth, driver's license number, and address of the correct driver. The Citrus Heights Police Department will contact the court with the correct driver information. Do NOT send payment to the court if you were NOT the driver. If you fail to contact the Citrus Heights Police Department or do not appear on or before the date listed at the bottom of the citation, additional penalties may be added to your fine and your driver's license may be suspended by DMV.

10. What do I do if I think I'm innocent?

If you receive a citation, you should view the video of the violation via the internet by following the directions listed on the back of the citation. If you do not have access to the internet, you may view the video during normal business hours in the lobby of the Police Department. You will need information provided on the citation. If after reviewing your video you still believe that you did not violate the law, your opportunity to dispute the citation will be at the court date listed on the citation.

11. Paying your traffic fine

If you choose to pay and do not wish to appear in court, choose one of the following ON OR BEFORE your due date/court date from the following website: http://www.saccourt.cagov/traffic/payingfines.aspx

12. About Red Light Camera Citations

Citations issued by automated enforcement systems (red light cameras) are issued to the registered owner of the vehicle involved in the incident or the driver if the R/O was not the driver. The citations are issued by Citrus Heights Police Department and mailed to the address provided by DMV within 15 days of the incident. If you are the owner of the vehicle and were not driving at the time the citation was issued see section below (What if I wasn't driving my car and I received a Notice of Violation?)

13. Date to appear

When you receive your copy of the citation from the Citrus Heights Police Department it will include a date to appear in court or to pay the bail (fine) amount due.

YOU MUST APPEAR OR RESOLVE YOUR CASE BY THE DATE ON YOUR CITATION. Failure to appear or resolve your case will result in additional penalties being added. In addition, the court will send a request to the Department of Motor Vehicles to suspend your driver's license.

14. To determine the fine amount

In order to close your case and not appear in court, go to their website.
NOTE - In the agency menu section, choose "RLC - Red Light Camera", NOT "Citrus Heights Police Depatment." https://services.saccourt.ca.gov/PublicCaseAccess/

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Risk Management Claims

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1. What is a claim?

In the event you believe the city has caused damage to your personal property or bodily harm, you have the right to file a claim against the city for damages.

2. How do I file a claim for monetary damages against the city?

A Claim Form (PDF) is available online, as well as at City Hall or through the City Clerk's Office. Claims must be filed with the city within 6 months from the date of the incident. The claim form should be completed with the most detailed and specific information available. Incomplete claim forms will be returned to the claimant as insufficient. Refer to Government Code Section 910 for more information.

3. What happens to the claim after it is filed?

Generally, the claim is forwarded to the city's claim adjuster for handling. The claim adjuster will contact the claimant to discuss the claim and determine damages. The adjuster recommends to the city if the claim should be accepted or denied.

4. Is this the same thing as small claims court?

No, small claims court is part of the Sacramento Superior Court. However, a person must have filed a claim with the city, and their claim must have been rejected by the city, before filing an action with the small claims court against the city.

5. How do I file a claim for damages or lost property against the Police Department?

For police-related incidents, claims are to be filed with the City Clerk's Office and are to be submitted on an official Citrus Heights claim form. A Claim Form (PDF) is available online, as well as at City Hall or through the City Clerk's Office. Claims must be filed with the city within 6 months from the date of the incident. The claim form should be completed with the most detailed and specific information available. Incomplete claim forms will be returned to the claimant as insufficient.